Customer Service Member Services
Resume:
Kenosha Brown
Chicago, IL *****
***************@*****.***
Work Experience
Housekeeper
The Clarendale Six Corners-Chicago, IL
March 2024 to Present
• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
Member Services
Fitness Formula Clubs (FFC)-Chicago, IL
November 2022 to March 2024
• Made sure a safe and clean also healthy environment was provided to those who entered the gym
• Identified and addressed procedural within our housekeeping and member services team
• Previous customer service experience to insure daily operations were meant and exceeded with our team.
• Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner
• Collaborated with cross-functional teams to identify opportunities for improving member experience and implementing effective solutions
Warehouse Associate
Foxtrot-Chicago, IL
July 2022 to November 2022
• Labeled and organized back room when shipments were brought in, took inventory and check out items that were brought in and placed items in correct area thru out the store
• Hand picked food items for customers in an efficiency matter.
• Answered questions at the frontline of the store
• Received, inspected, and documented incoming shipments of products
• Efficiently organized and maintained inventory in accordance with company standards
• Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
• Collaborated with team members to complete daily tasks in a timely manner
• Performed regular quality checks on products to ensure they met specifications
• Maintained a clean and organized work area, promoting safety and efficiency
• Followed all safety protocols and procedures while operating machinery or handling hazardous materials
Order Picker
Quiet Logistics-Chicago, IL
March 2022 to June 2022
• Hand picked or used robotic machines to pick items for customers according to size & etc
• Track all shipments and merchandise that came in thru fedex and local delivery services
• Check equipment and quality of goods
• Efficiently picked and packed customer orders according to order specifications
• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
• Collaborated with warehouse team to optimize picking routes, resulting in a XX% increase in productivity
• Operated forklifts and other material handling equipment to move products within the warehouse Housekeeper
The Admiral At The Lake-Chicago, IL
November 2020 to October 2021
Kept common areas such as bathrooms and dining areas cleaned, pulled trash replaced items (tissue soap & etc) Sanitized and wiped down residents bathrooms, kitchens. Also mopped & sweep floors while also deep cleaning residential apartments & rooms. Packer
Damron Packaging & Logistics-Chicago, IL
September 2020 to November 2020
Made Sure Popcorn Tins Were Properly Sealed Coming Off The Assembly Line. Stacked Finished Product On To Pallet, Broke Down & Build Boxes Put Products Inside Boxes Such As Pastry Items & Starbucks Coffee & Mugs For Walmart While Also Making Sure Correct Label Was On Boxes. Dietary Aide
Friedman Place-Chicago, IL
October 2018 to February 2019
Came In And Prepared For Shift Such As Laying Out Silverware, Coffee, Snacks And Such Things. Took Residents Food And Drink Order Afterwards Cleaned Off Tables, Washed Dishes,Took Out Trash, Answered Residents Questions Via Phone And At The End Of The Day Made Sure Everything Was Placed Were It Needed To Go For The Next Shift .
Housekeeper
Wicker Park Inn-Chicago, IL
May 2017 to October 2017
Changed Out Guest Rooms Deep Cleaned Rooms And Bathrooms Replaced Items In Room Such As Glass, Towels, Soap And Etc. Did Light Laundry Like Washed Towels, Sheets And Pillow Cases Also Ironed And Folded While Doing Light Cleaning In The Kitchen If Needed While Making Sure Lien Closet Was Stacked With Fresh New Clean Items.
Stocker/Waitress/Dishwasher
Wesley Place-Chicago, IL
March 2017 to April 2017
Took Inventory Of What Was Brought In Off The Truck, Checked Off Items That Were Not Brought In Or That Weren't On The List. Afterwards Put Away Foods In Freezer,Storage Room And In Kitchen. Prepared Food Trays For Residents, Washed Dishes, Took Out Trash, Etc, At The End Of Shift Mopped And Sweep Freezer Floors, Kitchen And Other Areas At The End Of Shift. Housekeeping Attendant
Bonds Care Home-Memphis, TN
April 2011 to June 2012
Helped Prepare And Serve Breakfast, Lunch And Dinner. Help Clean And Wash Dishes In Kitchen Area. Cleaned Residents Room While Also Doing Light Laundry And Answering Telephones In Office. Education
Some College in Forensic Pathologist
Malcolm X College - Chicago, IL
February 2019 to March 2020
High school diploma or GED
Skills
• Manufacturing
• Inventory
• Customer Service
• Hospitality Experience
• Communication
• Organizational Skills
• Shipping & Receiving
• Analysis skills
• Cleaning Experience
• Merchandising
• Order Picking
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