Web Development Community Engagement

Kiprotich Langat

Email: ******************@*****.***

Professional summary

Experienced E-Moderator with a background in nursing and web development, skilled at maintaining online community standards and promoting positive user interactions. Proficient in English and French, with a track record of managing virtual communities eƯectively. Currently moderating for PrigTech, with over three years of experience in online community engagement and support.

Work Experience

E-Moderator

PrigTech (Remote)

2020 – Present

Monitor and manage community discussions, ensuring compliance with company guidelines and promoting a respectful, constructive environment.

Address user inquiries, comments, and concerns promptly to enhance user satisfaction and engagement.

Coordinate with content and support teams to address escalated issues and implement community feedback.

Develop and apply moderation strategies for maintaining a positive community atmosphere.

Education

Bachelor's Degree in computer studies

Dedan Kimathi University

Graduated: 2019

Skills

Community Moderation: Experienced in managing large online communities, implementing community guidelines, and ensuring respectful discourse.

Technical Skills: Web development (HTML, python, JavaScript).

Communication: Proficient in English and French, skilled in conflict resolution and eƯective online communication.

Time Management & Organization: Ability to prioritize tasks in high-activity environments, maintaining prompt response times.

Languages

English: Fluent

French: Fluent

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