Customer Service Quality Control

Tyrone Harris

Denton, TX 214-***-**** *********@*****.***

Education

Temple University Philadelphia, PA AA Sales and Marketing

Professional Experience

UPS- Carrollton, TX. 2023-Present

Package/Mail Sorter

Quickly loaded and unloaded packages onto conveyer belts routed to designated loading trucks.

Proficiently managed daily productivity, and accurately sorted packages using the tracking information,

Provided excellent communication with supervisors and other team members to ensure efficient sorting and delivery of packages.

Effectively maintained sorting equipment and reported any malfunctions to management.

Simpson Strong Tie-McKinney, TX. 2022-2023

Metal Handler

Maintained inventory by identifying, labeling, and placing materials and supplies in stock, recording location of inventory.

Prepared material by completing pre-use inspections and verifying materials and supplies code by lot number and quantity.

Documented materials and supplies by matching company invoices, dates, and delivery.

Demonstrated strong working knowledge, dependability, and strong work ethics.

Amerco-Lewisville, TX. 2020-2022

Press Rack Machine Operator

Handled production of metal and wood materials while maintaining company quality control guidelines,

Operated computer-controlled machines that cut, shape and design various materials.

Performed daily troubleshooting and reported irregularities of the products to supervisors as required.

Sharp Cutz- Irving, TX. 2014-2020

Owner, Operator

Managed daily operations, including reconciliation of the business account, and preparation of bi-weekly payroll.

Provided exceptional customer service and maintained long-standing customer relationships.

Developed enhancement opportunities for new stylists by utilizing training processes to provide optimum quality.

Apple Staffing Inc.-Dallas, TX. 2013-2014

Forklift Specialist

Sorted offloaded materials, packaged onto secure pallets, and documented warehouse location for identification.

Performed daily equipment checks and maintained forklift safety by following safety standards and protocols.

Demonstrated strong communication skills with teammates, managers, and department supervisors to ensure orders are properly identified and ready for shipment.

Virgin Mobile-Carrollton, TX. 2010-2013

Account Associate, Customer Service

Delivered excellent customer service in responding to account inquiries, troubleshooting, and account maintenance.

Served as central contact point for fraud and billing resolutions.

Established customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.

Certifications

OSHA Forklift Certification

Skills

Microsoft Word/ PowerPoint

10-key

Machine Operations

Quality Control/Inventory/logistics

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