Customer Service Delivery Driver

Jessica Lian Suarez

** ***** ******

Wappingers Falls, New York 12590

(929) 393 - 1234

*****************@*****.***

Objective: to obtain a remote position where I may advance within the company as my skills mature and are effectively utilized.

Work History:

April 2023 to Present

Branch App; Minneapolis, MN - Disputes Resolution Analyst (Remote)

● assist the end user with issues pertaining to disputes, primarily fraudulent claims, while maintaining or restoring their account’s security and minimizing company losses; in addition to facilitating the transition of disputes processing programs from Marqeta to Quavo. March 2022 to March 2023

Branch App; Minneapolis, MN - Card Support Customer Service Representative (Remote)

● assist the end user with issues pertaining to the use of their debit cards and the Branch product; in addition to establishing and documenting processes, developed training materials, and conducted trainings of newly established procedures with current and new hires. October 2021 to February 2022

Eastern Account Systems; Brookfield, CT - Customer Service Collections Agent (Remote)

● solicit clients on behalf of Spectrum for past-due payments, to restore or prevent the interruption of services.

September 2021 to September 2022

Archer Travel Service Inc.; La Crescenta, CA - Independent Travel Agent (Remote)

● plan and book travel arrangements for self-obtained clients, as an independent contractor certified travel agent.

July 2018 to September 2022

DoorDash; Poughkeepsie, NY - Delivery Driver

● accurately ordered and picked up customers’ food and grocery orders from restaurants or grocery stores and delivered them to their location with care.

October 2019 to September 2020

Point Pick Up; Fishkill, NY - Delivery Driver

● picked up customers’ orders from the retail store Walmart, and delivered them to their location with care. September 2018 to September 2020

Shipt; Poughkeepsie, NY - Personal Shopper

● accurately shopped a customer’s grocery order at the retail store Target, completing the checkout process, packaging, and delivering the order to their location with care. September 2006 to March 2007

Industry Model and Talent Studio; Edgewater, NJ - Human Resources

● called potential new hires for interviews to either be Scouters (people who would be on the lookout for potential new models and talent for the studio) or Telemarketers (people who would call the potential new models and talent to be interviewed by the studio), and other clerical duties. Other Past Employment Skills:

● Customer Service via Bartending, Hostessing, and Cashiering

● Product Tracking and Management via Security Guard and Retail Work

● Call Center, Telemarketing, and Clerical Experience Education:

July 2021 to Present

Coursera; Online - Facebook Social Media Marketing Professional Certificate

● earned the Facebook Digital Marketing Associate Certification as well as the Coursera Social Media Marketing Professional Certification

Coursera; Online - Google Data Analytics Professional Certificate

● will earn certification upon completion

Coursera; Online - Google IT Support Professional Certificate

● will earn certification upon completion

Coursera; Online - Intuit Bookkeeping Professional Certificate

● will earn certification upon completion

August 2005 to May 2007

Florida Metropolitan University - Criminal Sciences

● AS in Criminal Justice & Crime Scene Forensics

Skills:

● Interpersonal and Customer Service skills such as Active Listening and Communication

● Computer Fundamentals such as QWERTY typing, Microsoft Office, iWork Suite, and G-Suite; and CRM programs like ZenDesk, LiveVox, Jira, Confluence, etc.

● Expertise in Disputes, Fraud, and Risk related tools such as Persona, Snowflake, BigQuery, LexusNexus, etc.

● Organized, Detailed-Oriented, Creative Problem-Solving and Critical Thinking

● Adaptable to Independent and Collaborative Teamwork, and Willingness to Continue Learning

Contact this candidate