Customer Service Representative
Resume:
Patrick Holland
Proven Leader
Cheektowaga, NY **225
*******.*******@***.***
Accomplished and energetic lead service rep with a solid history in customer experiences. Motivated leader with strong organizational and prioritization abilities. Authorized to work in the US for any employer
Work Experience
Customer Service Lead
Medi Loupes-Buffalo, NY
July 2022 to July 2024
• Answer incoming calls regarding status and warranty issues.
• Answer incoming emails regarding status and warranty.
• Process sales orders.
• Update CRM from sales orders.
• Follow up on orders that are out of estimated time frame.
• Direct technical questions to correct sales person.
• Process returns
• Follow warranty guidelines for Loupes
Customer Service Representative
Advocate Aurora Health-Buffalo, NY
September 2021 to June 2022
Field incoming calls from patients regarding their: Appointment status
Medication refill
Coverage for providers
Requests to speak with doctor/nurse.
Process requests for to schedule appointments based on provider availability. Schedule appointments for lab work/imaging.
Use “symptom checker” and transfer to proper department depending on what the symptoms are. Customer Service Representative
Independent Health-Buffalo, NY
September 2020 to January 2021
Answer calls in a timely manner to help people with their accounts. Process payments using Independent Health's systems. Help locate physicians for clients within their network. Discuss and explain denials and approvals of claims to clients and help resolve the issue. Process insurance card replacements.
Help clients locate the nearest pharmacy that accepts their coverage. Lead CSR/Supervisor
G&G Fitness Equipment - Buffalo-Buffalo, NY
November 2016 to March 2020
Manage technician daily schedules to assure job locality and proper time given in NY, PA and Ohio. Understand warranty information for all machines that we service. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Dispatch drivers to assigned jobs.
Handle SSO(Special Service Order) parts for invoicing. Handle daily invoicing of calls that have been completed and mail out appropriate invoices. Receive or prepare work orders.
Order supplies or equipment and issue them to personnel. Complete orders for new tools and materials needed for technicians to complete jobs. Fleet Manager
Budget of Buffalo-Buffalo, NY
July 2011 to September 2016
Answer phones to take reservations and discuss billing and terms of service. Create reservations for vehicle pick up.
Handle billing and purchase orders for contracts handle through Budget Rent a Car. Handle daily counter rental forms.
Manage rental contracts to ensure on time delivery. Transport people to and from the airport when their personal vehicle was parked at our service location. Manage 7-9 employees daily to ensure car is cleaned properly and delivered to correct location. Create employee work schedules.
Handle daily fleet operation. i.e. Fleet Usage Report, Daily Returns, Handle other locations rental manifests.
Lead Dispatcher
Knockout Lockouts-Buffalo, NY
February 2008 to July 2011
Buffalo, NY
Manage and handle daily calls from insurance companies to assign roadside assistance. Dispatch drivers to locations and give proper ETAs. Handle daily driver reports.
Maintain payments for Sprint handheld service.
Education
High School Diploma
Southeast Whitfield High School - Dalton, GA
May 2005
Skills
• Microsoft Office (10+ years)
• Customer Service (10+ years)
• Fleet Management (4 years)
• Multi-line Phone Systems (10+ years)
• Office Manager Experience (5 years)
• QuickBooks (2 years)
• Leadership Experience (6 years)
• Time Management (10+ years)
• SSO
• Service Coordinator (10+ years)
• Computer skills
• Communication skills
• English
• Microsoft Excel
Certifications and Licenses
Driver's License
Passenger Endorsement
Additional Information
Management Training Classes provides by ESC
Contact this candidate