Customer Service Pharmacy Technician
Resume:
Christina Moore
Enthusiastic, Caring, Compassionate, Passionate, Hard Working Individual
Denver, NC 28037
*************@*****.***
Enthusiastic hardworking individual who loves working with people! In my early years I worked in retail and customer service. I was a stay at home Mom for over 10 years before returning to the workforce. When I returned to work I became a Healthcare Technician 1 and worked with disabled adults. I loved being a Healthcare Technician and helping others who were unable to help themselves! I have also done some home healthcare privately until I had baby number 3. After spending some time with him, I received my Pharmacy Technician license and worked part-time for Publix Pharmacy in Denver. I am currently working at CVS full time. I have great customer service skills a great personality and positive attitude. Extremely motivated and wanting to see what’s available in full- time. Willing to relocate to: Statesville, NC - Denver, NC - Mooresville, NC Authorized to work in the US for any employer
Work Experience
Pharmacy Technician
CVS Health-Conover, NC
March 2024 to Present
• Accurately filled and dispensed XX prescriptions daily, ensuring patient safety and adherence to medication guidelines
• Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
• Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
• Maintained a clean and organized work area, including the pharmacy shelves and storage areas
• Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
• Processed insurance claims for patients' prescriptions using electronic systems such as XYZ software
• Performed routine maintenance on pharmacy equipment such as pill counters and automated dispensing machines
• Conducted medication therapy management (MTM) services by reviewing patient profiles for potential drug interactions or therapy optimization opportunities
• Educated patients on proper medication usage, storage requirements, and potential side effects during counseling sessions at pick-up or over the phone
• Collaborated with healthcare providers to obtain prior authorizations for certain medications when required by insurance companies
• Ensured compliance with all state and federal regulations regarding controlled substances handling and record-keeping procedures
• Participated in continuous quality improvement initiatives within the pharmacy department to enhance efficiency and accuracy of operations
Pharmacy Technician
Publix-Denver, NC
November 2022 to Present
Data Entry, Filling Prescriptions, Customer Service, Adjudication, Inventory Management, Cleaning, Telephone Communication, Filing Insurance, Stocking Products, Receiving and Processing Orders, Taking Payments and Ordersand Anyhthing else I can do to improve productivity Stay at Home Mom
Home-Kannapolis, NC
July 2006 to Present
I have 3 children, 2 of them have special needs. So on top of regular mom duties, also managed everyone’s appointments and therapies and extracurricular activities. I have been working with my disabled son for over 17 years to teach him and help him grow to his fullest potential. Home Health Aide
Self Employed Contractor-Statesville, NC
August 2020 to January 2022
Ambulatory post surgical care, wound car, watched for signs of infection, personal car, fall prevention, change sheets w/ and w/o pt in bed, full body bath, meals, schedule, help her with bedside toilet, bed pan, medication management, physical therapy and anything else Health Care Technician I
J. Iverson Riddle Developmental Center-Morganton, NC November 2020 to February 2021
Work with disabled adults with IDD in a group home setting. Provided daily care routines, personal care and hygiene, meals, activities, and safety.
Healthcare Tech
Davidson Family Services-Asheville, NC
August 2019 to January 2020
Gave care to disabled adults with IDD, gave medication, made meals, created activity plans, paperwork and office work.
PTA Vice President
Fred L Wilson Elementary-Kannapolis, NC
June 2016 to August 2018
Organized events and fundraisers, like book fair, family fun nights, graduation ceremonies. Helped out in the classrooms whenever needed, proctored for testing, and anything else needed. Youth Leader
River of Life Church-Kannapolis, NC
January 2015 to April 2018
Had a class of younger kids in the 2-4 age range. Planned activities and lesson plans for Wednesday night church. Also helped with the older kids whenever they needed help. Helped organize and worked with the children to learn their parts in the Christmas program. Full Time Medical Assistant
In Home Support Services (IHSS)-Statesville, NC
Assisted post surgical patient with ambulation, self care, including bed pan, bed side toilet, complete bed bath, would care, pressure monitoring for bedsores, medication management, fall prevention, changing sheets with patient in bed, meals, physical therapy, and anything else she needed. Pt broke both ankles and was a post-surgical pt, I was with her from right after surgery and I cared for her until she was ambulatory and was able to take care of herself
Education
Some college in Nursing
Mitchell Community College - Statesville, NC
August 2001 to March 2003
Some College in CNA
Mitchell Community College - Statesville, NC
Skills
• Time management
• Cleaning Experience
• Customer service (10+ years)
• Typing (3 years)
• Developmental disabilities experience (10+ years)
• CPR (10+ years)
• Phone etiquette
• Multi-line phone systems
• Filing
• Document review
• Crisis Intervention
• Medication Administration
• Sales
• Autism Experience (10+ years)
• Behavioral Health
• Vital Signs
• Meal Preparation (10+ years)
• Medical Records
• Caregiving
• Pharmacy Technician Experience (1 year)
• Case Management
• Home Care (5 years)
• Social Work
• EMR Systems
• Medical Billing (2 years)
• Medical Billing
• Insurance Verification
• Nursing
• Hospital Experience
• Medical Terminology
• Crisis Management
• Medical Office Experience
• Fundraising
• Supervising Experience
• Infant Care
• Medical scheduling
• Teaching
• Experience administering injections (10+ years)
• Data entry
• Medication administration
• Enterprise software
• Inventory control
• Filling Prescriptions
• Customer support (10+ years)
• Medical records (5 years)
• Authentication (2 years)
• Treatment coordination (2 years)
• Work authorization (10+ years)
• Outbound calling (5 years)
• Sales (5 years)
• Negotiation (5 years)
• Mentoring
• Data collection
• Conflict management
• Supervising experience
• Analysis skills
• Customer service
• Hospital experience
• Cold calling
• Cooking
• Medical terminology
• Project scheduling
• Vital signs
• Typing
• Personal assistant experience
• Driving
• Post-operative care
• Medical imaging
• Schedule management
• Office experience
• Computer skills
• English
• Filing
• Working with people with autism
• Epic
• Front desk
• Leadership
• Office management
• CPR
• Basic life support
• Compassion-focused therapy
• Communication skills
• Account management
• Documentation review
• EMR systems
• Medical office experience
• Medical receptionist
• Phone etiquette
• Organizational skills
• Administrative experience
• Clinic
• Document management systems
• Microsoft Office
• Microsoft Word
• Experience with Children
Certifications and Licenses
CPR Certification
CNA
August 2001 to August 2003
I received my CNA certification but did not use it and it expired CPI
November 2020 to November 2021
Non-violent Crisis Intervention ensuring client safety in crisis situation and properly diffusing highly stressful situations.
Pharmacy Technician License
November 2023 to December 2024
Certificate Pharmacy Technician License in North Carolina NCBOP NCBOP Certification
November 2023 to December 2024
Renewed my license in November for 2024
Registered Pharmacy Technician
June 2022 to Present
Driver's License
August 2023 to October 2034
CNA
May 2002 to May 2004
Healthcare Technician 1
November 2020 to November 2025
Medical Technologist
April 2019 to Present
Certified Medical Assistant
September 2019 to Present
BLS Certification
November 2020 to Present
First Aid Certification
November 2022 to Present
AED Certification
Certified Behavioral Health Technician
RMA
Pharmacy Technician Certification
LPN
RN License
Additional Information
I realize that my resume may look light. I stayed at home to care for my babies and cherished every moment I got with them! I am ready to achieve my highest potential and what I lack in paid experience I make up for with real life experience. I have been a nurse, personal assistant, chauffeur, counselor, advocate, maid, cook and any other role I needed to take on to raise my babies and provide them with the best possible care! Two of my children have special needs so I also have a lot of experience with children with autism and IDD. I am compassionate and caring and I love to learn new things and am always willing to learn something new and strive to do my best when doing it. I’ve worked as a Healthcare Technician 1 and Medical Assistant with adults with IDD in both an inpatient facility and a housing facility. I love being a part of a “Family”, a team that works together in a cohesive manner. I want to find a career not a job!
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