Customer Service Office Administrator
Resume:
Edith Mendoza
Spring Valley, CA 91977
Cell: 619-***-****
********@*****.***
Profile & Objective:
To obtain a rewarding position as a medical office administrator where my technical skills, education and experience may best be utilized and strengthened.
Qualifications & Skills
● Bilingual (English & Spanish)
● Typing Skills; 40 WPM
● MS Office Suite & Mac
● Optimal Customer Care
● Dedicated Work Ethics
● Office Administration
● Positive Attitude
●Answering 100+ calls a day
Professional Experience
Medical & Office Administration
●Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing and billing).
●Filed & faxed documentation, conduct incoming and outgoing calls
●Earned the reputation as an administrative professional known for dedication and producing high-quality work.
Customer Service
●5+ Years of combined experience providing customer support in retail industries.
●Strong commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Work History
Comfort & Peace Hospice- San Diego, CA
Admission Coordinator 07/01/2020- Present
●Verify patient’s insurance, make sure they have Medicare Part A and or contracted Medi-cal
●Create patient charts
●Schedule transportation
●Assign Admission Nurse to do admission
●Order needed DME for patients
●Update family and or facility of dme delivery time
●Fax over CTI (Physician Certification Form) to referring/attending MD
●Maintain Triple Check up to date
Administrative Assistant 01/20/2020-07/01/2021
●Answer incoming calls and transfer to nurse accordingly
●Order all patient’s incontinence supplies
●Order office supplies
●Create Admission Binders
●Assist with paying R&B claims and laboratories bills
●Assist in filling out C-2’s (CSP)
●Maintain office clean and well organized
Sonata Hospice- San Diego, CA
Receptionist/ Administrator Assistance 05/15/2018-12/31/2019
●Answer incoming calls
●Forward any phone messages to assigned Case Manager
●Have Admission Binders prepared
●Have Consent Folders prepared
●Have conference room prepared for all staff meetings
●Have CEO’s expense report done
●Order supplies for CHHA’s
●Stock and organize supply room
●Get mail
●Roll over phones before closing office
Sleep Data- San Diego, CA
Benefits and Eligibility Representative, 10/2017-04/2018
●Verify patient’s insurance
●Provide patient’s with total cost and copay of the sleep apnea machine that was being recommended by Respiratory Therapist
●Request prior authorization’s for supplies
●Worked with insurances Blue Shield Blue Cross, SRS, SCMG, Tricare and private pay
Community Health Group- Chula Vista, CA
Credentialing Representative, 08/2017-10/2017
●Verify and update all contracted pharmacies, Dr’s office and clinics information was up to date.
●Verify all MD’s, RN’s, LVN’s etc. licenses were up to date and not expired.
LifeCare Solutions- San Diego, CA
Receptionist and Patient Service Representative, 04/2014-06/2016
●Process incoming orders from facilities
●Verify insurance to process DME being ordered
●Answer incoming calls
●Call patients to notify about their DME
●Schedule delivery and pick up of DME
Superior Smog N’ Tune – Lemon Grove, CA
Receptionist, 06/2008 – 04/2014
●Answer incoming calls
●Fill out repair orders
●Collect payments
●Give out estimates
●Provide monthly report to book keeper
H&R Block – San Diego, CA
Client Service Provider, 12/2011 – 04/2012
●Answer incoming calls
●Schedule appointments
●Collect payments
●File confidential paperwork
Education
IAP Career College – ONLINE EDUCATION
Death Doula Certificate, 02/18/2022
Concorde Career College – San Diego, CA
Medical Office Administration Certificate, 06/2013 – 06/2014
H&R Block – San Diego, CA
Tax Associate Certificate, 2011
Mount Miguel High School – Spring Valley, CA
High School Diploma, 2010
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