Technical Support Specialist

AMIR GHATTAS

Downey, CA ***** • 562-***-**** • **************@*****.*** • linkedin.com/in/amir-ghattas

TECHNICAL SUPPORT SPECIALIST - NETWORK ADMINISTRATION

Possess 10+ years of experience in the Information technology field, including technical support, building and maintaining networks, and communication management. Active Directory. Extensive experience working with LAN/WAN/ Wireless, installing hardware & software, and setting up workstations. Wireless security and network management, Mobile router configuration and management. Willing to travel extensively for the role and hold a valid California Driver’s license.

Installing & troubleshooting Operating Systems (Win 8/ Win 10/ Win 11 / MAC / Linux) Hardware & Software Installation Technical Troubleshooting Network Management Infra Design Service-Oriented Data Storage & Data Recovery Installation of Operating Systems Risk Analysis & Risk Management LAN & WAN TCP/IP networking, DNS, DHCP, VPN, and RDP working principles Workstation Setup Maintain all printer/copier/scanner/fax machines Manage all Office365 accounts and other related software and ensure users are activated and deactivated as appropriate in a timely manner VOIP phone configuration & troubleshooting Working knowledge of transmission, switching, powering, grounding, mechanical, and cabling. Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues Monitor task in tracking system Fiber optic networks Active Directory and SCCM

TECHNICAL SKILLS

Operating Systems: Microsoft Windows Server, Windows 10, 11 and Mac OS, Linux

Server: Microsoft Exchange, Linux, Mac

Software: Adobe Acrobat, Microsoft Virtual PC, Microsoft Office (Ms Word, Ms Excel, Ms PowerPoint, Ms VISIO and MS Project), Adobe Photoshop, Norton Backup – Ghost –Tools, Microsoft Office Suite, Microsoft CLOUD, Virtual Machine and Hyper- V, Mac OS.

EDUCATION

DELL and Lenovo computer Lic. Hardware & Network .. Lenovo 778 certification ..Dell 181 certification

Bachelor of Science, Network and Communications Management DeVry University - Long Beach, CA DEC 2019

Specialization: Networking Fundamentals

Associate of Science Computer/Information Technology ITT Technical Institute - Torrance, CA MAY 2014

Bachelor of Management Science and Network Science Sadat Academy for Management - Cairo, Egypt

RELATED EXPERIENCE

PC Technician Support Specialist - World Wide Tech Service “ WWTS” Dec 2021 – Now

Inspecting, analyzing, and troubleshooting systems and equipment.

Provided troubleshooting and installation support for laptops and desktops, including both Windows and Mac OS systems.

Reading repair manuals and liaising with other professionals.

Installed, configured, and supported network-related hardware and software.

Running tests and interpreting results to make effective recommendations.

Performed Break/Fix on different printers,, troubleshooting PC hardware, configurations, connections and making replacements

Troubleshooted and kept various OS up to date for both Windows 7/8/10/11.

Writing up reports, safety regulations, and preventative maintenance plans.

Sourcing replacement parts.

Negotiating with suppliers and clients.

Repairing or replacing faulty equipment.

Fabricating any components required.

Providing time and material cost estimates before starting a job.

Keeping abreast of advancements in your field and attending workshops as required.

Documents, maintains, upgrades or replaces hardware and software systems ( Data Center).

Supports and maintains user account information including rights, security and systems groups.

Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN/WAN connectivity, Operating Systems, and provides end users support for all LAN-based applications.

Recommends and schedules repairs.

Installs and configures workstations.

Took break from Work because of Covid 19 From April 2019 to November 2021

Volunteer Technical Support Specialist St. George - Los Angeles, CA JUNE 2016 - 2019

Provided network administration and assist with live streaming of services.

Organized confidential parishioner data in order to track member participation and increase community involvement.

Connected secured server internationally from California to main church in Egypt.

Managed company website to contain relevant conference, District and local news to keep parishioners informed.

Supported and troubleshoots a multi-user computing environment by coordinating and organizing between a team of 10 volunteers.

Provided guidance and training by effectively communicating in annual conferences, district, and/or local church leaders.

Computer IT, Network Admin, and Manager A and T Liquor Inc. - Downey, CA OCT 2008 to March 2015

Served as Technical Support Specialist for a Liquor store chain, including creating a network, installing network cables, software & hardware, and troubleshooting issues.

Built a large Network using LAN and WAN to connect with multiple store locations.

Installed Finger Point hardware to track employee’s timecards and conduct background searches for customers wanting to cash personal checks.

Set up three computer workstations per location for accounting and business processing needs.

Installed eight IP cameras across four locations to allow for in-person and remote visual access to the stores.

Configured MS Windows Server, MS Windows 7 10, network monitoring, administer software, and data backup.

Coordinated procurement of merchandise as well as maintained inventory with $100k monthly budget.

Trained employees on technology throughout multiple sites; implemented training programs to comply with local and state regulations.

Managed vendor claims and delivery issues.

Network Administrator HEPNER - Cairo, Egypt

Assisted in network design, implementation, and support with a variety of operating systems.

Installed and configured computer network equipment.

Maintained network connectivity of all computer workstations, servers, associated hardware, applications, services, and settings.

Developed and monitored policies for the use of network resources.

Implemented and managed disaster recovery and back-up plans.

Evaluated and recommended security improvements and system upgrades.

Monitored network to ensure optimal performance.

Created and maintained network users/permissions.

Tested release of products to minimize user impact and ensure compatibility.

Created technical support documentation for systems and applications.

Network Administrator MEDA (Macro-Economic Department Administration UNDER USID) - Cairo, Egypt

Provided network administration for macroeconomic analysis company.

Utilized NCR 343*-****-**** Intel Pentium 100 Server, NCR PENTIUM III 500MHZ DESKTOP COMPUTER, Cisco Catalyst 2960-X Series, and Mo Motorola modem Laser line.

Completed electronic filing system to provide organization to the department.

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