Customer Service Vice President

MARIO ESTRADA

469-***-**** *********@*****.***

PROFESSIONAL PROFILE

Versatile Professional with a bilingual and automotive and construction background, offering diverse experience and significant expertise in the following areas:

1Proven success in the automotive technical field. strong ability to assess customer needs, recommend products; rapidly acquire new product knowledge

2Demonstrated excellence with customer service through personal attention and prompt problem solving; quickly establish rapport and build trust

3Consistently recognized for rapidly acquiring new skill sets and assuming additional responsibilities; strength in completing priority tasks within deadlines; flexible and adaptable, with positive attitude

4Superior communication, presentation and interpersonal abilities; effective independently and in team endeavors; friendly and personable, and well liked by customers and co-workers

PERSONAL STRENGTHS: highly effective in fast pace and under pressure; enjoy environments of constant challenge and learning; friendly and personable; dependable and punctual, with strong work ethics

EDUCATION

KLEIN FOREST HIGH SCHOOL

Houston, Texas – Graduated with diploma in 1999

Accomplishments:

Achieved position as Vice President of the Hispanic Heritage Society. First place VICA State in machine shop/welding. Member of the auto mechanic group for two years.

UNIVERSAL TECHINICAL INSTITUTE

Houston, Texas – Graduated in 12/2000 with an associates degree in occupational studies

Accomplishments:

Received training in many elaborate mechanical machines

OBD II scanners

Oscilloscopes

Alignment machine

A/C recovery machine and many others

Pennsylvania College of Technology

Refrigerant Transition And Recovery Program

E.P.A Universal Certified 11/2015

Texas Department of Licensing and Regulation Registered since 2015

Texas State Board of Plumbing Examiners Apprentice Registered

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MARIO ESTRADA

ISS Facility services- HP Campus, Carrolton, Texas —Building Maintenance Technician January 2019- PRESENT

TASK:

Universal Licensed HVAC technician: maintained Roof Top Units, diagnosed and performed approved repairs to RTU’s, Supervised sub- contractor’s when major repairs needed.

Performed monthly scheduled Building Equipment Maintenance PM’s

electrical: replace ballast, light bulbs, electrical outlets, light switches

plumbing: clear main drain line issues, repair urinal/commode leaks or issues, replace faucet fixtures, maintain water fountains

Comfort Makers/ subcontractor- January 2016 – October 2018

Task: Performed Residential HVAC Service calls.

Diagnose overall HVAC Operation and recommend repair options and ordered and repaired system

John Moore Air Condition- January 2014- December 2015

Task: HVAC Service Technician. Performed Residential Service Calls of Air Condition

Diagnose Mechanical issues with HVAC system and recommend repair options.

Car Port Automotive-March 2010- December 2013

Task: Diagnose customer complaint with automobile and recommend repairs.

Repair Brakes, Air Condition issues, shocks, struts and any other issues.

WORK EXPERIENCE

BIG M CONSTRUCTION- FEBUARY 2003- March 2010

Task: Dissemble assembly lines and reconfigure according to engineers blueprints. install air hose system in the air in the form of aluminum beams on trolleys. Maintain and install hydraulic electrical motor power lifts. Also take care of “safety first” attitude of Hewlet Packerd by installing safety rails, guard rails, safety angle, corner guards as well as any other task dealing with safety. Moving multi million dollar machines from one lab to another.

SCHNEIDER BULK CARRIERS- JANUARY 2001- JANUARY 2003

Task: Carry through preventative maintenance on tractor trucks. Carry out such needed repairs I saw fit. Took care of complaints drivers had expressed in the work order. I took care of brake jobs, differential swaps, adjusting and checking jack brake on motor, testing cooling system replacing needed parts such as two piece water pumps, engine cooling fan clutches, primarily any repair needed on the trucks front to back. Took A/C recovery system training, worked on truck air conditioning as well as the few refrigeration trailer units we had. Also had vein centrifical pump rebuild training for the trucks PTO system as well as hydraulic training for the system.

JUST BRAKES- OCTOBER 1999- DECEMBER 2000

Task: Make ready vehicles for inspection. Brake down brakes for inspector to “walk around”. Recommend further repairs needed. Carry out repairs needed ie. disassembling front and rear brakes, rebuilding brake, calipers replacing wheel cylinder, substitute bad master cylinder with new ones as well as booster. Ect

Achievements: Promoted from repair and make ready individual to inspector. Excelled in sales by convincing customer to buy further work that was essential to their brake system and safety.

PRESIDENTIAL REDI LUBE- June 1999-October 1999

Tasks: Change vehicles oil and oil filters. Change transmission oil and filter do differential oil and cover gasket replacement.

Achievements: Moved from the “Pit” to floor level talking to customers selling them upgrades like air filters, transmission oil changes or flushes and differential services

MISCELLANEOUS

Bilingual: Fluent in Spanish as well as English

Automotive: Extremely familiar with the amount of work, responsibilities, and strength it takes to be involved in the automotive industry. I have been given this knowledge academically and through the love I have for the working of the automotive industry.

Customer Care: I understand and practice the virtue of patience while dealing with customers on a daily basis whether it be over the phone or face-to-face. I consider it an accomplishment to have the skills needed to handle anxious or upset customers while keeping a level of respect and being courteous throughout the entirety of the conversation at hand.

Forklift License: Able to operate many various types of forklifts ranging from stand up or sit down forklifts, as well as extended boom lifts and your standard scissor lift.

Excellent References On Request

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