Front Desk Customer Service

**** ********* ***

Desert Hot Springs, CA *****

303-***-****

**************@*****.***

BRIAN L. FINCH

Objective

Position: Administrative Support Position

Experience

**** ** ******* ******s Villas – Front Desk Agent and Department of Aviation, City of Palm Springs

2013 to 2021 Department of Aviation, City of Palm Springs – ATS/ACE Parking/United Airlines/United Ground Express

(UGE)

Assisted in training new hires and provided guidance when management was not immediately available.

Gate agent for American Airlines and United Airlines, ramp operations worker, UAL/UGE, UGE operations

Baggage customer service representative for three major airlines.

Reduced customer complaints for mishandled baggage from 5% to 2% in the first 3 months of employment

Gate agent for American Airlines and United Airlines, ramp operations, United Airlines (UGE)

Mastered Sabre, new Sabre, Net Tracer computer systems generic to airline baggage and ticket operations.

Awarded safety and attendance certificates of merit.

Cashier and reconc