Administrative Assistant Front Office
Resume:
MELISSA COLGIN
RICHMOND, VA *****
********@*****.***
Objective: To participate in a work environment which is challenging and provides a means to grow within the company and enhance my current skills.
Work Experience
Program Analyst
Virginia Department of Transportation - Richmond, VA August 2023 to Present
Lead efforts to plan, develop, deliver, monitor, and evaluate assigned program areas.
Research, compile and organize statistical data to explain and resolve discrepancies in processes or policies.
Continually monitor and evaluate assigned program areas. Recommend solutions to issues to resolve problems.
Support other emerging needs related to operations for assigned program area. Administrative Assistant
IES Commercial (Remote) - Richmond, VA
October 2022 to February, 2023 (Laid Off)
Compiled production reports
Maintained inventory records.
Recorded time spent on job sites by employees.
Project Assistant
C7 Works Ashland - Va.
October 2021 to September 2022
Incorporate plans into a proposal.
Ensure proposal is approved and purchase order is confirmed.
Keep Vendors and Customers updated regularly.
Customer Service Representative
CSX Transportation Inc. TRANSFLO - Richmond, VA
October 2012 to July 2021
Receive shipment requests and create orders, which may include dilutions to accommodate.
Respond in a timely manner and ensure loyal business.
Weigh in and out tankers to ensure safety regulations are followed and product amount is correct.
Maintain current Safety Data, Sheets, Procedures, and Inventory Sheets
Use Microsoft Office and company's different systems to record data. Revenue & Reservations, Front Office
Briggs / Midtown Hospitality IHG and Choice Hotels - Richmond, VA (Hote Sold) February 1996 to October 2012
Resolve complaints and offer resolutions to maintain customer loyalty.
Take inbound reservation calls – group and individual.
Maintain rate structures to comply with brand and 3rd party sites.
Invoice Direct Billing Accounts. Process payments.
Oversee and schedule Front Office staff while maintaining payroll budget. References
Jonathan Horne – CSX Transportation Yard Master 804-***-**** April Stevens - CSX Transportation TransFlo CSR 804-***-**** Marsha Walden Martin – Briggs Hospitality CSR 804-***-**** Kathy Nolte – VACU ADS Project Specialist 804-***-**** Lewis Bridgforth – Program Admin Specialist lll 804-***-****
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