Active Directory East Coast
Resume:
CRANSTON, RI *****
********@*****.***
JORGE HERNANDEZ
SKILLS
Proficient in Windows 7/8/10/11
Windows Server install/upgrade hardware and software
Cisco router and asa configuratuon
Break fix of desktop/laptop and peripherals
Vm ware install/maintenance
Active directory create/delete maintain user configurations
Lan cable installation
Hardware procurement
EXPERIENCE
Onsemi, East Greenwich RI — DSS/Administrator
2017-present
●Hardware repairs on both desktop and laptop as well as other peripherals
●Software upgrades relating to the organization’s needs.
●Server maintenance with necessary upgrades and updates.
●Administer user accounts using active directory
●Hardware procurement and testing for East coast
●Worked with vendor to make sure we stayed within sla
●Work with SCCM to install images
●Remote support for east coast
●Ativirus installation and malware removal
College Crusade of RI, Providence, RI — Help Desk Specialist/Administrator
November 2014 - 2017
●Hardware repairs on both desktop and laptop as well as other peripherals
●Software upgrades relating to the organization’s needs.
●Server maintenance with necessary upgrades and updates.
●Administer user accounts using active directory
●Work with outside vendors and creating purchase orders for related equipment
●ASA configuration
●VMware environment installation and daily maintenance.
CVS, Smithfield, RI — Technical Support Analyst
MAY 2007 - DECEMBER 2013
●Received escalated tickets from stores having issues with networking issues / devices.
●Responsible for researching and troubleshooting NetFinity Network server issues.
VanGuard, Mansfield, MA — Network Analyst
JANUARY 2006 - FEBRUARY 2007
●Logged and monitored several networks through Clarify.
●Successfully managed 1500 nodes within the network.
●Responsible for troubleshooting Cisco routers and DSL modems
EDUCATION
New England Technical Institute — AA Computer Science
SEPTEMBER 1996 - MAY 1998, WARWICK, RI
Community College of Rhode Island — Certificate in Advanced Networking
SEPTEMBER 2011 - MAY 2014, WARWICK, RI
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