Customer Service Team Supervisor
Resume:
Summary
Skills
Experience
April Lavadia
Lanham, MD 20706-3622
************@*****.***
Highly skilled individual bringing several years of experience in customer service roles. Motivated leader with well-developed skills in team leadership, task prioritization, interpersonal and multitasking. Articulate, results-oriented with demonstrated passion for achieving company goals efficiently, and ready to contribute to a dynamic team to make a positive impact.
Customer service excellence
Managing Operations and Efficiency
Sales Support
Administrative Facilitator
Cross-functional team leadership
Interpersonal Communication
Operations Management
Problem-solving aptitude
Wawa August 2022 to Current
Customer Service Team Supervisor
Bowie, Maryland
Trained and mentored staff on customer service skills, complying with food safety standards, and provided leadership.
Established 2,000+ orders on a daily basis in a fast-paced environment while overseeing the kitchen, facility, and maintaining stock level operations. Analyzed customer feedback data to identify areas of improvement in the customer service process.
Escalated customer concerns and queries, and monitoring inventory of food or beverage needs for the management team.
Performed food audit and maintained knowledge on using espresso, compactor, oven machines, and company products in accordance with company policies. Primerica May 2023 to September 2023
Life Insurance Agent
Gaithersburg, Maryland
Observed clients for $1,000 or more premiums and provided service to select the right coverage for their needs.
Recruited more than twenty people to increase company performance and train new agents regarding quality practices and company policies. Met with division leaders and consultants to discuss strategies to increase sales. Attended educational seminars and conferences to stay up-to-date on industry trends.
Conducted market research to identify potential new products and services. Panda Express June 2021 to August 2022
Crew Shift Leader
Bowie, Maryland
Operated POS terminal to input orders, split bills, and resolve discrepancies between the system and physical money amounts in drawers at the end of the shift. Ensured compliance with all health department regulations concerning food safety procedures, such as cleanliness, correct temperatures, and sufficient usage. Education and Training
Languages
Accomplishments
Prepared weekly schedules and reviewed performance for the food and beverage team based on business needs and forecasted demand. Cooked batches of food to serve up to 500 meals per day and completing opening through closing shift functions to main operation stardards daily. Prince George's Community College
Associate of Science: Business Administration and Management Upper Marlboro, MD
English:
Native/ Bilingual
Tagalog:
Native/ Bilingual
Bikol:
Native/ Bilingual
Spanish:
Limited
Highest Ranked JROTC Cadet in High School (Won multiple national awards) First Place Novice and Best Speaker Award 2019 for Washington Urban Debate League
Superior National Award for AG Youth Ministries Fine Arts from 2017-2019 (Digital Photography, Drama, and Readers Theatre)
Young Engineers Award 2016-2018 (Presenting to NASA as a 12 year old) Honors Student since Elementary
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