Front Desk Office Operations

THERESA FUKSA

Lancaster, NY *****

716-***-**** - ********@*****.***

PROFESSIONAL SUMMARY

Astute medical professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files as well as handling patient issues and questions. Talented individual offering fluency in the Polish and English languages. Trained in Microsoft Word and Excel. Equipped to handle fast- paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

ACCOMPLISHMENTS

Awarded six week culture/language study scholarship to Jagiellonian University in Krakow, Poland

Translator/interpreter for Polish and Ukranian patients at RPCI Lived in Alsace, France for one year where I helped parish priest with office work

SKILLS

• Scheduling

• Appointment Setting

• Medical terminology

• Medical Office Management

• Transcription

• Telephonic Customer Support

• Multitasking abilities

• Written Communication

• Clerical

• Customer Service

• Training & Development

• Good telephone etiquette

• Computer skills

• Organization and Time

management

• Teamwork

• Self-motivated professional

WORK HISTORY

01/1978 to

10/2011

Medical Secretary

Roswell Park Cancer Institute – Buffalo, NY

• Prioritized calls (6-line phone) through screening process and transferred calls and recorded messages for appropriate personnel.

• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.

• Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders. EDUCATION

Some College (No Degree): Polish Studies

SUNYAB - Buffalo, NY

05/1977 No Degree: Medical Secretarial

Bryant & Stratton - Buffalo, NY

• Relevant Coursework Completed: medical secretarial certificate

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