Systems Analyst Business

Marcus Panchenko

Systems Analyst/Tech Writer

Newark, NJ – 862-***-****

***************@*****.***

SUMMARY

Highly skilled IT and business analyst and network architect with decades of experience. Writer of workflow and business SOP documentation and training materials as well as project management for large and small scale IT projects and SDLC environments with experience as a Scrum Manager in an Agile development environment. Certified by Cisco as a CCNA as well as desktop support. Certified and experienced with hardware installations, system and network builds for business networks and end users.

PROFESSIONAL EXPERIENCE

Network Hardware Installation / Support

A3 Solutions

October, 2024 – Current

Perform installation and connections of network servers, routers, switches, firewalls and other hardware.

Testing of wireless coverage and network overhead speeds.

Troubleshoot network connectivity and overall availability of all services.

Network Administrator / Designer

Jennings Computer Consulting, Inc.

January, 2022 – May, 2024

Developed architectural designs for implementation in client enterprise networks.

Managed upgrade and maintained best security policies when developing network infrastructures.

Documentation of upgrade procedures when adding or upgrading existing network hardware and software protocols.

Lead Business/Systems Analyst, Project Manager

Bed Bath & Beyond, Union NJ

May, 2015 – December, 2022

Managed SDLC projects for the e-commerce website including acting as scrum master, analyst and documentation creation while maintaining the flow of the project with multiple coders and testing engineers from beginning to end.

Developed training and SOPs for converting the entire code base from the Subversion system to GIT including network requirements and step guides on proper techniques to use the new system.

Helped design and visually documented the network architecture and data flow of many systems and networks in the company including the e-commerce VM stack at our AT&T and Rackspace server farms.

Developed step guides and workflow SOPs with various apps and internal business tools such as file transfer systems (i.e. TFTP), publishing systems (i.e. WordPress) and collaboration tools (i.e. Slack, Jira, Remedy) to comply with best practice policies.

Documented API and Restful architecture designs of data standards and logical data flow to show correct implementation of firewall and access control designs throughout the network.

Technical Writer / Product Training Developer

Mechosystems, Long Island City, NY

January, 2013 – May, 2015

Developed the document repository and revisioning system for all product training guides and brochures.

Created and wrote technical documentation for multiple mechanized and automatic products including wiring specifications, CAD designed blueprints and installation instructions.

Directed and shot training films on the installation and operation of large custom shade products.

Senior Instructional Designer / Corporate Trainer

Synchronoss Technologies, Bethlehem, PA

February, 2006 – February, 2015

Designed the training curriculum to properly use, access and escalate technical issues through AS400 and other ticketing systems for multiple clients.

Developed the training curriculum, step guides and process flow to activate the first generation of Apple iPhones through AT&Ts wireless network including both new and existing customers moving from other communication products.

Travelled to assess and document the onboarding of new clients for the company to handle the activation sequences and workflow requirements to support new communications equipment.

Trained new and existing employees on the use of the AS400 and other agent systems when processing customer calls and activations for such companies as Comcast, AT&T, Apple, Dish Network and other cable and communications services.

Lead Technical Writer

IN2/TMP Worldwide, New York City, NY

February, 1997 – December, 2001

Developed and wrote the SOPs, business requirements, work flow and other considerations for a new technology firm.

Designed, wrote and published the entire catalogue of software manuals for IN2’s ClickMaps advertising metric tracking software.

EDUCATION

CompTIA IT Fundamentals A+ / Cisco Certified Network Associate – Essex County College – 2024

Computer Programming / Logic Flow Trade Degree – Chubb Institute, Jersey City, NJ

High School Diploma – Linden, NJ – Class of 1989

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