Customer Service Reservation Agent
Resume:
M Christine Laughlin
Skilled at providing hassle-free travel experiences for corporate clients. Good communication, planning, and problem-solving abilities developed over 30+ years in the field.
Skills
• Travel industry experience
• Strong Communication Skills
• Exceptional customer service
• Vendor Relations
• Expert itinerary planning
• Airline reservation systems proficiency
• Ticketing rules
• Teamwork and Collaboration
• Time Management
• Problem-solving abilities
• Reliability
• Critical Thinking
Work History
2020-10 - Current Amazon Associate
Amazon, St Louis, MO
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
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1990-01 - Current Reservation Agent
Maritz Travel, St Louis, MO
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
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Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
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St. Louis, MO 63146
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Bold Profile
Provided support during peak periods or staff shortages by cross-training in other areas of the hotel, demonstrating versatility and commitment to customer service excellence.
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Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
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Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
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Improved client loyalty by consistently exceeding expectations with personalized travel advice and support.
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Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
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Education
1990-01 Airline Travel: Travel Management
TWA Trael College - Earth City MO
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