Customer Service Sacramento Ca

DeWayne Franklin Jr

**** ****** *** **********, **

*****************@*****.***. 916-***-****

Summary:

Experienced Tow Truck Driver providing roadside assistance and towing services. Skilled in safe driving practices, vehicle maintenance and repair, and customer service. Strong communication and problem-solving abilities. Proven track record of delivering timely and efficient service to customers. Working under extreme weather conditions including rain, snow, or ice conditions,

Skills:

• Excellent and effective customer service skills

• Mechanical Skills

• Familiarity about working in fast moving high paced environment

• Attention to detail

• Safe driving practices

Vehicle maintenance and repair

Professional Experience:

AAA, Sacramento CA

10/2023 to Present

Emergency Roadside Tow Operator

●Driving and operating a Service Flatbed Truck.

●Transport customer vehicles safely & securely. Taking care during load, unload, and transportation.

●Service vehicles and perform functions such as providing fuel, testing and replacing batteries, performing jumpstart, providing lockout service and changing/inflating flat tires.

●Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

●Utilize GPS and maps to locate member breakdown locations.

Finishline Express, Sacramento CA

01/2023 to 06/2023

Delivery Driver

●Load vans and deliver packages by driving, climbing in and out of the van, and delivering packages safely and punctually

●Coordinating package drop offs and pickups with customers.

●Ability to keep up with the physical demands of a high-volume package delivery route

●Ability to maintain a consistent chain of communication with dispatchers

●Driving a company provided cargo van safely

●Operating an electronic device for GPS and daily records

●Performing other duties as assigned

Pep Boys, Sacramento CA

06/2022 to 12/2022

Driver, Service and Tire Center

●Providing efficient delivery of parts to customers

●Strong customer service skills

●Load and unload product on the delivery truck by hand, hand truck or dolly

●Managing inventory by stocking and cataloging products

●Responsible for engaging customers, scheduling appointments, communicating processes and timelines, and selling parts and service.

●Follow all policies and procedures related to handling cash, credit cards, and issuing refunds and returns.

Tiny Bubbles, Sacramento CA

01/2020 to 05/2022

Janitor

●Steam cleaning

●Trash removal

●Disinfecting commonly used items such as desks, office tools, door handles and other items

●Cleaning restrooms and restocking restroom supplies

●Sweeping and mopping

●General office cleaning

●Vacuuming carpeted areas

●

DoorDash, Sacramento CA

08/2015 to 01/2020

Delivery Driver

●Ability to communicate verbally with customers

●Pickup customer orders and drop them off in a timely matter

●Provide great customer service

●Loading and unloading orders

●Placing orders and reviewing orders

Plygem Windows, Sacramento CA

03/2015 to 07/2015

Production Associate

●Operate manufacturing equipment and using hand tools as required

●Operate motorized equipment (forklift and multi-directional equipment) safely, efficiently, and accurately

●Stage product in preparation for shipment

●Conduct recurrent tests/inspections of products’ functional features (visual appearance, edge seal quality, squareness, length and thickness).

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