Customer Service Project Management

**** ****** **** **** - *******, Texas ***** Phone 432-***-**** * *******@*******.***

Jesus “Jesse” Rendon

OBJECTIVE

To become knowledgeable in a business where I can accelerate and grow

SUMMARY OF QUALIFICATIONS

Extensive experience delivering to customers also in picking up and taking patients to doctor appointments, and other appointments and taking them back home. Focused and driven when faced with unique challenges. Determined and task-oriented. Self-motivated to exceed all goals and expectations. High standards in Customer service. My project management skills include flexibility, being proactive, and taking the responsibility for the success or failure of an assignment. Limited computer skills but willing to learn. I have a banking background having worked in banking for 17 years.

PROFESSIONAL EXPERIENCE

Frank’s Supply – Lubbock, Texas March 26, 2023 – April 18,2024

Responsible for delivering specialty automotive products to customers in Lubbock and surrounding areas. Responsible also for helping to unload truck that delivers supplies from main office in Dallas, and help keep warehouse clean and in order.

Citibus (CitiAccess – Lubbock, Texas May 16, 2022- March 15,2023

Citibus is the public transportation provider for the City of Lubbock, CitiAccess is a service for paratransit/ADA individuals. Was responsible for following a pickup and delivery schedule that was given upon reporting to work each morning, and also picking up clients as dispatch called for help in picking up customers.

PRN Transport – Hobbs, NM February 4, 2022 – May 13,2022

Responsible for picking up and dropping off patients at medical facilities such as dialysis, physical therapy, and such. Picked them up at home and dopped them off and then picked them up and took them home.

Durham School Services – Lubbock July 22, 2019 – January 28, 2022 School bus driver.

Jedco Design – Lubbock May 15, 2018 – July 19, 2019 Did subcontract work for AT&T in Lubbock as yard man. Kept yard clean by cutting pipe and getting rid of it, picking up trash. Using forklift I loaded contractors and unloaded trucks as they delivered supplies to AT&T. I am certified to operator a forklift.

Lone Star Overnight - Lubbock March 23, 2017 – March 10, 2018 Courier delivering and picking up packages on time. Also helped supervisor with special projects.

Covered for other drivers on days off or vacation.

West Texas Opportunities – TRAK - Midland November 16, 2015-March 20, 2017 Responsible for picking up and dropping off clients at locations specified by client, such as doctor’s office, dialysis center, eating establishment. Also picking them back up and returning them home.

Major Medical - Odessa October 5, 2015 to October 31, 2015 Responsible for delivering and setting up medical equipment such as hospital beds, oxygen, and condensers to patient’s home.

FedEx Express - Midland January 12, 2000 to September 2, 2015 Responsibilities included loading and routing packages in vehicle and delivering them on time to customers. Handled on average 70-75 packages on a daily basis, that were delivered in an area that covered anywhere from 275-350 miles roundtrip, was expected to be able to pickup 75 pounds by myself and 150 pounds with help. Delivered on Saturdays on a rotational basis also.

Chase Bank - Midland July 1, 1996 to January 2000 I was a Teller and handled all banking transactions that could be handled at the drive-thru window,

providing customers with a positive customer experience. I was expected to balance my cash drawer at the end of each day, and to develop and maintain customer loyalty.

First National Bank of Abilene July 1991 to June 1996

I started as a Teller and handled all banking transactions that a Teller handles, providing customers with a positive customer experience. I was recognized as Employee of the of the month twice in one year.

After a year and a half as a Teller I was promoted to Teller Trainer and given the responsibility of training all new Tellers. I was later promoted to be the Vault Teller at the Branch where I worked. I was

responsible for doing all the deposits for retail customers.

EDUCATION

1973-1976 Petersburg High School Petersburg, Texas High School Diploma

ADDITIONAL SKILLS

Bilingual in Spanish and English

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