Customer Service Real Estate

CHUKWUMA NKEIRUKA OLIVIA

Contact Information:- Address: No: 6 Woli Street, Aluu, Rivers State

-Email: ***************@*****.***

-Phone: 091********, 090********

OBJECTIVE:

To secure a role in corporate communication, internal communications, or employee engagement, utilizing my skills in messaging, stakeholder management, HR, and PR practices to drive business results and foster a positive work culture.

SUMMARY:

Highly motivated and versatile professional with experience in communications, education, sales, and HR. Proven track record of achieving results, with a 25% increase in sales growth and a 95% customer satisfaction rating. Skilled in messaging, stakeholder management, HR, and PR practices. Dedicated to driving business results and fostering a positive work culture.

EDUCATION:

Bachelor of Science in Education, Mass Communication (Second Class Upper)

Ebonyi State University, Abakaliki (2018-2022)

-Relevant coursework: Media studies, Journalism, Public relations, Broadcasting, Media production

EXPERIENCE :

Customer service Officer

Regain Hope Properties Ltd. (Real Estate, 2024)

-Responsibilities

-Respond promptly to client inquiries through channels, including phone calls, emails and in-person meetings.

-Provide information about available properties, pricing, and other relevant details.

-Educate clients about the real estate process, market trends, and relevant regulations.

-Achievements:

-Resolved an average of 20 customers complaints per wee, resulting in a 20% decrease in escalated issues.

-Increased positive online reviews by 50% through excellent customer service and follow-up engagement.

-Maintained a 95% client retention rate.

-Teacher (Corp Member)

Elitos Brilliant Academy, National Youth Service Corps, Rivers State (2023-2024)

-Responsibilities:

-Taught students in assigned classes, following the school's curriculum

-Developed and implemented engaging lesson plans to promote student learning

-Assessed student progress, identifying areas for improvement

-Achievements:

-Successfully improved student performance in assigned subjects

-Developed and implemented a mentorship program for struggling students

-Collaborated with colleagues to organize a successful school event

-Trainee

JEI Computer Training Centre, Rivers State (2024)

-Responsibilities:

-Completed comprehensive training in computer hardware, software, and networking

-Developed skills in operating systems and Corel Draw

-Assisted instructors with teaching and mentoring junior trainees

-Achievements:

-Successfully completed all training modules with excellent grades

-Received positive feedback from instructors and peers on teamwork and leadership skills

Industrial Training Student

Fast Link Media, Abakaliki, Ebonyi State (2022)

- Responsibilities:

- Assisted in the production of radio programs and news bulletins

- Collaborated with team members to develop engaging content

- Assisted in editing and post-production tasks

- Observed and learned from experienced professionals in the field

- Achievements:

- Successfully produced and presented a live radio show

- Developed and delivered a news package on a significant local issue

- Demonstrated proficiency in audio editing software, such as Audacity

- Built relationships with professionals in the industry, expanding my network

Sales Executive and HR Assistant

Homeland Groceries, Aba, Abia State (2020-2023)

-Responsibilities:

-Utilized excellent communication skills to engage with customers, resulting in consistent sales growth

-Developed and executed effective sales strategies to meet and exceed targets

-Built strong relationships with clients, ensuring high customer satisfaction and loyalty

-Achievements:

-Successfully assisted in the recruitment and training of new employees, resulting in improved team performance

-Developed and implemented effective HR processes, improving efficiency and reducing costs

-Improved customer satisfaction ratings by 25% through excellent customer service

PROFESSIONAL SKILLS:

-Project Management Professionals (PMP)

-Customer Relationship Management (CRM)

-Human Resource Management (HRM)

-Administration

-Excellent Oral and Written Communication

-Customer Service Approach

-Good Business Acumen

-Social Media Management

-Research and Analysis

PERSONAL INTEREST:

-Reading, Cooking, Traveling, Writing, Design

AWARDS AND ACKNOWLEDGMENT:

-"Best Salesperson" award in 2022

-Special recognition for outstanding contributions to the company's growth and success

-Most Dedicated Student, Southland Secondary School (2018)

-Overall Third Best Student, Mass Communication Department, Ebonyi State University (2022)

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