Customer Experience High School

DESTA ZELKE GEBRETSADIK

**** ***** ****** ** *** # 32 Silver Spring, MD 20903

***********@*****.*** 469-***-****

Education

Len High School - Egypt 2001 - 2005

High School Diploma

Experience

T.J. Maxx -Silver Spring, MD October 2021-Present

Markdown Associate/Cashier

●Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards.

●Provides a positive customer experience with fair, friendly, and courteous service.

●Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.

●Resolves customer issues and answers questions.

●Bags purchases if needed.

●Processes return transactions.

Walmart - Hyattsville, MD June 2020 – Sept 2021

Stocker

●Expedite product loading and stocking process through efficient supply chain management.

●Organize products in a logical and visually appealing manner.

●Demonstrate strong customer service skills in interactions with patrons!

●Maintain expected standards of productivity.

●Report any issues or equipment malfunctions to supervisor.

7-Eleven - Dallas, Texas 2019 - 2020

Cashier

●Finalized sales for customers in a timely and efficient manner.

●Worked as part of a team to meet customer demand and maintain customer loyalty.

●Represented 7-Eleven’s brand positively by fostering pleasant interactions with teammates and customers.

Skills

●Fluent in English and Amharic

●Basic knowledge of Arabic

●Organizational skills

●Able to adapt and adjust quickly to new environments.

●Excellent communication, interpersonal skills and ability to work with people of all ages and backgrounds.

●Strong work ethic and tenacity in the face of challenges

●Willing and able to learn new skills quickly.

Contact this candidate