Tina Keller
Milton, FL *****
************@*****.***
To obtain a position that will utilize my proven experience and abilities with an employer that offers opportunities for challenge, advancement, and professional development to grow and learn. Authorized to work in the US for any employer
Work Experience
Administrative Assistant
University Pines - Pensacola, FL
December 2022 to Present
• Manage the community’s finances, including the accounting and business office functions.
• Perform payroll administration.
• Handle financial-based concerns from residents and/or their families.
• Recruit, interview, hire, onboard, and train new team members.
• Manage and direct all accounts receivable and accounts payable functions, including collections. Office Assistant
Kings Roofing LLC - Pensacola, FL
February 2021 to June 2022
First point of contact in the office for all the Customers Answering multi line phone
Filing, office administrator work
Computer software (creating and working all spreadsheets) Microsoft Contacting all Leads for the office
Scheduling all appointments for the office
Post and answer our Social media account
Detail and frequent use in Acculynx
Notary
Quickbooks
Scale house operations
Perdido land fill - Escambia County, FL
July 2020 to November 2020
• Serves as the first point of contact for the facility by greeting and directing customers to the proper disposal location in a service-oriented manner, answering questions, and resolving issues with an emphasis on tact and courtesy
• Monitors and applies the provisions of solid and hazardous waste environmental regulations, Landfill Operations agreement, and other applicable federal, state, and local codes, laws, regulations, specifications, standards, and policies regarding waste acceptance
• Reports to supervisor any actions needed to correct deviations or violations
• Identifies all material types brought to the location applying the provisions of solid and hazardous waste environmental regulations, Landfill Operations agreement, and other applicable federal, state, and local codes, laws, regulations, specifications, standards, and policies regarding waste acceptance; reports to supervisor any actions needed to correct deviations or violations
• Ensures that trucks are properly positioned on scales
• Generates accurate tickets by identifying incoming material and customers then entering the information into the scale house database
• Provides customer assistance with transaction processing at unmanned scale, as needed
• Exercises independent judgment in enforcing facility rules and regulations and resolving issues
• Performs daily cash drawer operations by preparing, auditing, and reconciling the opening and closing of documentation and deposit slips
• Calculates measurements accurately using calculator for manual tickets
• Performs daily administrative tasks, including processing and disseminating computer reports
• Prepares daily bank bag for transport
• Opens and closes scale house facility by arming/disarming alarm, signing on to each computer and preparing daily paperwork
• Reports all transaction and software-related issues to supervisor
• Prepares reports and sales tickets for archiving
• Operates two-way radio and phones, as needed, to communicate with work-site operators and office personnel
• Utilizes and maintains specialized equipment or tools associated with job duties, which may include a motor vehicle, two-way radio, and digital camera
• Establishes and maintains effective working relationships with other employees and the public
• Participates in required training and meetings
• Works rotating shifts that include some Saturdays and holidays with overtime, as needed Merchandiser/Customer Service
Acosta Sales & Marketing - Hamilton, AL
September 2016 to July 2020
Responsibilities:
• Stocking, inventory and merchandising client supplied product throughout assigned stores assigned.
• Display maintenance/ set-ups.
• Product Replenishment and rotation
• Assisting with product placement and positioning
• Ensuring that the tagging, coding, and shelf-tags are correct and organized accordingly.
• Working with Plan-o-grams, Modulers (Mods), or Schematics
•Answer questions from management about results in store and store conditions.
• Ensure you are sending an update to your manager daily.
• Maintaining good attendance.
• Maintaining safe work practices.
Manager
Security Finance - Hamilton, AL
August 2015 to June 2016
Responsibilities
• Take applications for loan
• pull credit
• verify employment and residence
• collection calls
• field work
• take payments
• renew loan and close loans
• bank book and deposits
• legal filings for non payments
• Branch Day to Operations
• Preparing Schedules
• Taxes
• Approve & Deny Loans
Senior Assistant Manager
Security finance - Russellville, AL
September 2013 to August 2015
Responsibilities
• Account management,
• collection calls
• solicit new customers
• field work
• take payments
• statistics of the office
• daily goals
• deposits
• balance statements
Owner/Operator
Keller’s Roofing & Construction - Haleyville, AL
January 1997 to December 2014
Ordered all Material-
Scheduled all jobs-
Well done everything but the labor..
Customer Service Manager
Wal mart - Russellville, AL
November 2010 to December 2012
Responsibilities
• Front end duties
• cash flow for the store
• time management of cashiers and front end personal
• audits
• customer complaints
• money gram
• money transfers
• returns
• nightly resets
Supervisor over 18+
SITEL OPERATING CORP - Winfield, AL
September 2008 to December 2010
agents, Reported directly to OM, Reports, Filing, Software proficiently Microsoft Word, Excel, Power Point, and Access
Education
High school or equivalent
H & R Block Tax School - Hamilton, AL
1993
High school or equivalent in Ged
Bevill State Community College - Hamilton, AL
Skills
• Microsoft office (5 years)
• Customer Service
• Customer Care
• Call Center
• Retail Sales
• Merchandising
• Account Management
• Assistant Manager Experience (10+ years)
• Tax Experience
• Planograms
• Statistics
• Front Desk
• Typing
• QuickBooks
• Store Management Experience
• Accounts Payable
• Accounting (10+ years)
• Accounting (5 years)
• Accounts Receivable
• Clerical Experience
• Bookkeeping (10+ years)
• Data entry (5 years)
• Logistics
• Management (10+ years)
• Office Management (10+ years)
• English
• Multi-line Phone Systems
• Payroll (5 years)
• DocuSign
• Data collection
• Windows (10+ years)
• Adobe Acrobat
• Typing
• Payroll
• Bookkeeping
• Accounts payable (5 years)
• DocuSign
• Customer service
• Accounts receivable
• Account management (10+ years)
• Tax experience (10+ years)
• Office management (10+ years)
• Cash handling (10+ years)
• Administrative Experience (10+ years)
• Insurance Verification
Assessments
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative support professional fit — Proficient November 2022
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Retail customer service — Proficient
November 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer service — Proficient
November 2022
Identifying and resolving common customer issues
Full results: Proficient
Cleaner fit — Proficient
November 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Professionalism — Proficient
November 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Delivery driver — Proficient
November 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Work style: Reliability — Proficient
November 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Basic computer skills — Proficient
May 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a natural-born leader and give and follow direction with little supervision. I am very outgoing, organized, multi tasked oriented. I enjoy working with computers, and love interacting with people. Great Customer service, which is very important to every business internal and external customers.