Data Entry Customer Experience

Alice Cano

Phone: 727-***-****

Email: ***********@*****.***

Skills:

• Proficient in Microsoft Word/Outlook

• Fluent in Spanish and English

• Hard Working, Resilient

• Attention to detail

• Provides a positive customer experience with fair, friendly, and courteous service.

• Good at resolving customer issues and answered questions.

• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

• Excellent organizational skills

• Multitasking and time-management skills, with the ability to prioritize tasks

• Legal research and writing experience

• Ability to use multiphone system

• Analysis skills

• Medical terminology

• Lawyer for 20 years/Family law and general practice

• Data entry

• Prior work experience as a receptionist

Employment:

June 2023-present, Hope Villages of America, Advocate for Shelter

• Responsible for providing intake into program for new clients, answering multiline phones, data entry, general office work, providing information about crime victims’ rights to clients, crisis stabilization, safety planning, law enforcement and victim advocacy; This position also facilitates support groups and provides referrals. May 2021-March 2022, Retail Associate

• Ensures an excellent customer experience by engaging and interacting with all customers and maintaining a clean and organized store. Role models exceptional customer service and creates a positive internal and external customer experience, promotes a culture of honesty and integrity, communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates, provides and accepts recognition and constructive feedback

September 2012- May 2018, Paraprofessional Substitute, South Walton High School

• Serve as an instructional facilitator or substitute at the discretion of the Instructional Leader; graded and translated test for students with English as a second language; model professional and ethical standards when dealing with students, parents/guardians, peers, and the community; maintain a thorough understanding in the curriculum of course that is being supported and the school- wide student performance goals.

Education:

Juris Doctor in Law, DePaul University - Chicago, IL Bachelor of Arts and Sciences, Loyola University, Chicago IL

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