Customer Service Front Desk

Muzhgan Rahimi, DA

Oakland, CA· 510-***-****

******.*******@*****.***

Professional Skills:

Patient Care Patient Account Management

Infection Control & Sterilization Scheduling & Appointment Management

Instrument Handling Front Desk Management

Team Collaboration Customer Service

Clinical Assistance Scheduling & Appointment Management

Radiography Close Calendar Coordination

Record Management Communication Skills

Attention to Detail Multitasking

Professional Experience:

Dental Assistant Intern. Aug 2024 -Sep 2024

Janice K. Chan, DDS, Inc. Cosmetic and General Dentist, Berkeley, CA

Greeted patients upon their arrival at the clinic and prepared them for dental treatments.

Ensured that the dental office was clean, organized, and well-maintained.

Learned how to pass instruments to the doctor or hygienist during procedures.

Prepared patients, sterilized and disinfected instruments, set prepared materials, and assisted dentist during dental procedures.

Set up instruments in trays for exams, crowns, cementing, and composite procedures.

Assisted with taking and developing dental X-rays, prepared materials for dental impressions, and managed dental records.

Supported the dentist and dental assistants during various dental procedures by preparing and sterilizing instruments, setting up equipment, and handing tools during procedures. Cashier Jan 2016- July 2023

Fahmi Dental Clinic, Kabul Afghanistan

Handled cash and credit transactions efficiently and accurately, ensuring minimal discrepancies.

Managed patient accounts and processed payments for dental services.

Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.

Scheduled and confirmed patient appointments and entered in the database system.

Maintained a clean and organized front desk area, including handling paperwork and filing records.

Collaborated with dental staff to ensure smooth patient flow and timely service. Education and Certificates:

Foundations in Dental Assisting. JVS, CA 2024

Dental Assistant Training Course Certificate 2024

Infection Control, Expanded Function Dental Assistants Association (EFDAA), CA 2024 BLS (PCR and AED), American Heart Association, Oakland, CA 2024 Radiation Safety (RS) Certificate, EFDAA, CA 2024

Dental Practice Act DPA Certificate, EFDAA, CA 2024

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