Data Entry Office Administration
Resume:
BEVERLY HYMER
****************@*****.***
Brooklyn, Indiana 46111
Summary
Seeking a position within an organization which will assist in my personal growth as well as expanding my career opportunities. I enjoy working with people and expanding relationships. I love to smile and find that my personality puts people at ease. Twenty years experience working in the field of office administration; Detail oriented and loves interacting with people and building relationships. I am focused and driven by goals and tasks while being conscientious and dedicated to providing excellent team and leadership support. Excellent team player with a superior work ethic.
Skills
Superior work ethics
Learn new software programs easily
Ability to remain professional and courteous when dealing with difficult customers
Able to address customer issues and ensure effective problem resolution
Self-motivated
Overachiever
Windows 2003, 2007, 2008, 2009, 2010, and Vista
WordPerfect
Google Preferred including GMail, GCalendar, Googledocs, Google Groups
Microsoft Office Suites including Access, Excel, Outlook, PowerPoint, and WordPerfect
Adobe Acrobat
Scanning technology
Internet research
Dictation equipment
Computer Skills
Customer Service
Transaction Processing
Insurance Billing
Insurance Verification
Retail Sales
Product Upselling
Inventory Management
Patient History Documentation
Prescription Evaluation
Attention to Detail
Administrative Functions
Team Collaboration
Communication
Analytical Thinking
Interpersonal Skills
Data Verification
Professionalism
Adaptability
Problem-solving abilities
Managing inventory
Interpersonal Communication
Multitasking
Record-keeping
Equipment Maintenance
Evaluating patients
Detail orientation
Problem-solving aptitude
Office Administration
Organizational Skills
Critical Thinking
Appointment Scheduling
Computer Proficiency
Written Communication
Teamwork and Collaboration
Prescription Verification
Safety Protocols
Effective Communication
Decision-Making
Time management abilities
Adaptability and Flexibility
Relationship Building
Team building
Quickbooks
Self Motivation
Customer Relationship Management
Excellent Communication
Continuous Improvement
Analytical Skills
Goal Setting
Task Prioritization
Professional Demeanor
Active Listening
Experience
Walmart Camby, USA
Optician
01/2019 - Current
Process, refund or cancel orders
Insurance authorization
Reliable
Manage and maintain office equipment
Extreme attention to detail
Ordered stock from suppliers based on customer orders.
Maintained accurate records of all transactions in computer.
Organized inventory according to product type and manufacturer specifications.
Processed payments for products purchased by customers.
Conducted follow-up calls to ensure customer satisfaction with purchase.
Participated in continuing education courses related to optometry technology advances.
Greeted patients warmly upon arrival at office or store location.
Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
Maintained records of prescriptions, orders and payments.
Supervised and contributed to training student opticians.
Provided information on lens types, frame styles and materials, lens coatings, and accessories.
Ability to multi task
Strong written and verbal communication skills
Learn new software programs easily
Strong team player and self motivated
Coworkers call me over achiever
Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
Responded to customer emails and phone calls promptly, courteously, and professionally.
Investigated customer complaints regarding product quality or service rendered.
Maintained up-to-date knowledge of company products, services, policies, and procedures.
Assisted customers with product installation, troubleshooting, and usage questions.
Created detailed reports on customer feedback for management review.
Recorded all customer interactions into the database system accurately and completely.
Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Researched customer inquiries using available resources such as FAQs and online forums.
Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
Identified areas of improvement in existing processes or procedures used for providing support services.
Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
Coordinated with third-party vendors when necessary for resolving escalated customer issues.
Documented customer correspondence in CRM to track requests, problems, and solutions.
Audited customer account information to identify issues and develop solutions.
Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Toa USA LLC Mooresville, USA
QC Laboratory Technician
01/2011 - 01/2019
Managed and maintained external shipping label system
Organized and managed all files
Assisted with onboarding
Assisted with Human Resources part of the job
Trained other personnel on proper operation of laboratory instruments and techniques used in testing activities.
Reviewed documents such as test reports, batch records, QC specifications for accuracy prior to release of product batches to ensure compliance with applicable standards.
Ensured that all required documentation was completed accurately and timely to meet regulatory requirements.
Participated in internal audits of the Quality Control Laboratory processes; provided feedback regarding areas needing improvement.
Provided guidance to junior staff members on best practices for conducting QC tests effectively.
Supported research and development teams by providing key data necessary for product design optimization efforts.
Conducted daily checks of QC equipment performance parameters prior to use in production runs.
Provided quality support to ensure that products met quality standards and customer requirements.
Completed routine inspections of components and products to fulfill quality assurance requirements.
Performed visual and dimensional inspections on manufactured parts.
Conducted frequent quality and compliance reviews of production work.
Compared samples to standards and specifications by performing detailed measurements and tests.
Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
Provided lab staff with samples for testing to check quality and safety of finished products.
Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
Performed visual inspections of finished products.
Trained employees in proper equipment use and product testing procedures.
Maintained lab cleanliness and safety standards.
Calibrated, validated or maintained laboratory equipment.
Interpreted test results, compared to specifications and control limits and recommended data for release.
Responsible for set up, maintaining and closing of production reports
Maintained laboratory equipment and instrumentation; performed preventative maintenance as needed.
Evaluated data generated from testing activities; prepared reports summarizing results.
Conducted investigations into out-of-specification results; identified root cause of OOS results and implemented corrective actions.
Documented all laboratory activities accurately in accordance with cGMP guidelines.
Reported issues promptly
Experience with complex issue resolution at a high paced facility
Continually learning and being trained on QA Engineer aspects of the job
Managed and maintained QA docs and drawings
Excellent oral and written communication skills
Prioritized important tasks
OSHA certified fork lift driver
Performed accurate and precise analytical tests on raw materials, in-process samples, finished products, and stability samples according to established procedures.
Assisted in the development of SOPs related to laboratory operations, equipment maintenance, calibration schedules and safety practices.
Education and Training
Ivy Tech Community College Indianapolis, Indiana
Associate of Applied Science in Paralegal Studies
05/2010
Certifications
Cosmetology License, 11/1995, Knox Beauty College, Knox, Indiana
Computerofficeskills
Windows 2003, 2007, 2008, 2009, 2010 and Vista
WordPerfect
Google Preferred including GMail, GCalendar, Googledocs, Google Groups
Tab 3
Needles
Timekeeper
Microsoft Office Suites including access, excel, outlook, power point, and word perfect
Adobe Acrobat
Scanning technology
Internet research
Dictation equipment
BOSS software
Contact this candidate