Customer Service Front Desk
Resume:
Lenaris Batista
Bergenfield, NJ
**********@*****.***
Objective:
Motivated and personable candidate with a proven track record in delivering exceptional customer service and effective swim instruction. Eager to bring a positive attitude, strong work ethic, and diverse skill set to a customer service/front desk role.
Professional Experience
Ivy Rehab - Englewood, NJ February 2024 - August 2024 Front Office Representative
● Maintained accurate records of patients' care, conditions, progress and concerns.
● Worked with healthcare providers and patients to fulfill service needs.
● Insurance benefits verification,eligibility, and payment processing.
● Oversaw administrative duties such as answering calls, scheduling appointments, processing payments, and filling documents while maintaining HIPAA standards.
Starbucks - Closter, NJ January 2022 - February 2024 Barista
● Greet customers with a warm and friendly demeanor, providing information on daily coffee and food specials.
● Efficiently process cute orders using the point-of-sale system.
● Prepare high-quality coffee and beverages, as well as handle food product preparation.
● Maintain cleanliness and organization in the restaurant, front line, and backroom.
● Connect with customers to ensure they have a good experience and enjoy their drink. Goldfish Swim School - Closter, NJ August 2021 - December 2021 Swimming Instructor
● Assessed individual swimming abilities, interests, and limitations to tailor training programs accordingly.
● Developed creative teaching strategies for a diverse group of students.
● Monitored and assisted students across various skill levels, offering additional support to those facing challenges.
● Regularly evaluated student performance, providing constructive feedback to enhance techniques.
● Communicated effectively with parents, providing daily updates on their child's progress. Education
Bergenfield High School - Bergenfield, NJ September 2019 - June 2023 High School Degree
Professional Development
● Completed a customer service training program at Starbucks. 2
● Attended swim coaching workshops to enhance teaching techniques. Skills
● Friendly customer service
● Team Player
● Relationship Building
● Creative Thinking
● Time Management
● Multitasking
● Proficient in Google Suites (Drive, Docs,
Sheets, Forms & Slides)
● Basic Proficiency in Spanish
● Organization
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