Call Center Security Guard

Takisha Johnson

Detroit, MI

Work Experience

Security Guard

Titan Security Group-Detroit, MI

August 2023 to February 2024

Monitoring parking, building and surrounding company area Daily and hourly logs

Detail and maintenance to work area

Checking in with headquarters dispatch

Dietary Aide

Villa Center-Warren, MI

April 2023 to July 2023

Prep and Served the tray line for in house clients, production on the dish line and light janitorial duties Line Advisor

Amazon Warehouse-Detroit, MI

December 2022 to February 2023

Scanning and packing products for delivery

Call Center Advisor

Concentrix OnStar-Warren, MI

June 2018 to June 2020

Answering multiple calls, sending direction routes. Account assist. Placing members calls and connections.

Housekeeper

Red Roof Inn Plus-Ann Arbor, MI

March 2017 to September 2017

Assisted the homeowner with laundry duties, including folding, ironing and pressing. Moved furniture and cleaned all baseboards prior to vacuuming carpeted rooms. Changed bed linens and collected soiled linens for cleaning. Disinfected bathrooms and removed mold from shower stalls and bathtubs. Line Worker

Wico Metal Products-Warren, MI

November 2016 to February 2017

Closely inspected parts to ensure they were clean and free of contaminants. Tested electrical controls and components on the line. Planned and paced work efficiently in order to meet daily, weekly, project or production goals. Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties. Office Assistant

Detroit Public Schools-Detroit, MI

August 2003 to March 2009

Obtained signatures for financial documents and internal and external invoices. Screened all visitors and directed them to the correct employee or office. Maintained a clean reception area, including lounge and associated areas. Created detailed expense reports and requests for capital expenditures. Managed office supplies, vendors, organization and upkeep. Ordered all office supplies including ink cartridges, toner, and paper. Completed data entry, tracked resumes and maintained the applicant tracking system. Staffing Specialist

Coalition On Temporary Shelter-Detroit, MI

June 2001 to October 2003

Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

Analyzed departmental documents for appropriate distribution and filing. Copied, logged and scanned supporting documentation. Supported Chief Operating Officer with daily operational functions. E

Education

High School Diploma

Pershing High School - Detroit, MI

1996

Skills

• Call Center

• Writing skills

• Microsoft Word

• Typing

• Microsoft Outlook

• Microsoft Excel

• Administrative experience

• Customer Service

• Communication skills

• Data entry

• Organizational skills

• English

• Microsoft Powerpoint

• Time management

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