Call Center Help Desk

JIM MOYER Frisco, TX 214-***-**** ********@*****.***

SUMMARY

** ***** ******* ** ****** to large multi-user based clients running MS Windows.

** ***** ** ******* *** Air Forwarder Sales/Operations/General Management.

SKILLS

Travel & Leisure

American & United Airlines CRS Systems.

Geography; Sales & Marketing; City, Airline, Hotel, Car Rental Codes.

Cruising; Domestic & International Ticketing.

Customer Service, Help Desk,

Inbound/Outbound Call Center

Set up and troubleshot Dell/HP Desktops and Laptops

Successfully completed, Windows roll-out projects.

Strong knowledge of operating systems with emphasis on Windows 10 and Office 365

25-45 call per day inbound/outbound call center experience.

Desktop support & 25-45 call per day Help Desk support.

Management, Operations, Sales

Sales to Travel and Freight Forwarder Agencies.

Operations and Warehouse Management.

Personnel; Budgeting; Purchasing; Inventory experience.

EMPLOYMENT

06/2016 to Present moyershopping.com

01/1996 to 06/2016 Computer Contractor (Numerous W-2 Contracts)

01/1974 to 01/1996 Manager (Aero Mexico, Mexicana, Hassett Air, United, Ogden Aviation)

EDUCATION

03/2000 to 12/2000 Computer Training Software Education of America, Brea, CA

09/1994 to 12/1994 Travel Operations Certificate. Pacific Travel & Trade, Santa Ana, CA

08/1969 to 05/1973 Bachelor of Arts Degree St. Thomas University, Miami, FL

OTHER

Read, speak & write English & Spanish fluently Adapt to new environments quickly

Contact this candidate