Support Specialist Customer Service

Nichole Mosley

San Diego, CA *****

619-***-**** * ************@*****.***

Professional Summary: Compassionate and dedicated Peer Support Specialist with 10 years' experience providing emotional and practical support to individuals with drug and alcohol recovery, mental health, and personal challenges. Proven ability to foster trust and rapport with clients while promoting recovery orientated practices.

Core Competencies:

Active Listening

Certified Peer Support Specialist Crisis Intervention

Individual and Group counseling

Conflict Resolution

10 plus years of lived experience in Substance Abuse, Domestic Violence, Grief and Loss

Highly skilled in understanding the needs and issues of the homeless, veterans, and the justice impacted population

Provided case management, counseling to clients for CalFresh, childcare, money management, sanitation, and housekeeping

Skilled at Motivational Interviewing

Documentation and Reporting

EXPERIENCE:

Stive-Well Peer Support Specialist San Diego, 10/2024- present

Assisted in leading community outreach programs aimed at raising awareness about mental health resources

Supported individuals in crisis by providing emotional support and connecting them with appropriate resources

Facilitate focused on coping strategies, life skills and peer-led discussions

LOTUS Recovery Peer Support Specialist San Diego, CA 06/2017-Present

●Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history

●Assist in locating housing for displaced individuals

●Visit individuals in homes and attend group meetings to provide information on agency services, requirements, or procedures

●Develop and implement behavioral management and care plans for clients

LOTUS Recovery Sober Living Coach Vista, CA 02/2021-Present

●Manage household, including functions such as: cleaning, meal planning, conflict resolution, time management, organization, teaching, and networking

●Assist those who are newly sober to cultivate new behaviors and thought processes with positive reinforcements to live in sobriety

●Transport clients to various treatment programs

●Mediate interpersonal issues amongst clients

EDUCATION/TRAINING:

Able-Disabled Advocacy, Inc. Microsoft Word 1 San Diego, CA 09/2024

SHARE! Peer Support Specialist Culver City, CA 01/2023

Health Staff RAD Tech Murietta, CA 02/2022

U.S. Navy Dental Tech San Diego, CA 09/1990

Contact this candidate