Customer Service Representative
Resume:
Katlyn Metz
Castleton-on-Hudson, NY *****
***************@***********.***
Authorized to work in the US for any employer
Work Experience
Host
Recovery Room-East Greenbush, NY
June 2024 to Present
Body Shop Assistant
Destination Nissan-Albany, NY
May 2019 to Present
I provide excellent customer service by assisting customer both on the phone and in person, verify appointments, deliver completed vehicles, and work close with the auto insurance companies verifying payment information.
Housekeeper
Hampton Inn and Hampton Inn & Suites-East Greenbush, NY August 2018 to Present
Clean rooms
Paralegal
Martin Harding & Mazzotti LLP-Albany, NY
June 2022 to March 2023
Tort paralegal, called clients, sent out retainers, completed intakes, filed paperwork, met with clients, provided updates and status about cases
Residential cleaning
Extreme cleaning queens-Schenectady, NY
September 2019 to March 2020
Residential cleaning, transport my self and materials to various jobs CSR - Customer Service Representative
H&V Collision-Colonie, NY
September 2017 to April 2018
Front desk, call insurance companies, tow yards, collect deductibles, provide excellent customer service at a busy location.
Residential Counselor
Center for Disability Services-Latham, NY
March 2016 to June 2016
Overnights, change residents throughout the night, help residents get dressed and eat before work, SKIP training, CPR and first aid training
Cashier
Firehouse Subs-Latham, NY
September 2015 to March 2016
Take customers orders, table visits, keep dining room clean, help out other employees when needed CSR
HealthHelp-East Greenbush, NY
September 2013 to January 2015
Inbound call center, process authorizations for outpatient procedures, asked clinical questions, processes faxes, learned different procedure and diagnosis codes. Education
Columbia High School
Skills
• Adobe Acrobat
Certifications and Licenses
Paralegal Certificate
June 2023 to Present
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