Customer Service Representative

Ashley Vidal

862-***-**** ****************@*****.*** Norcross, GA 30071

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS

EXPERIENCE

Customer Service Rep, Arise Platform Work From Home, March 2018-August 2019 Grayson, GA

• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Documented conversations with customers to track requests, problems and solutions.

• Translated services for multiple-person team to serve Spanish-speaking customer needs.

• Resolved average of 5-10 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.

Receptionist, Georgia Clinic, August 2016-January 2018 Norcross, GA

• Super easy job love helping others communicating and solving there problems. Customer Service Representative, LOYA INSURANCE COMPANY, August 2015-July 2017 Lawrenceville, GA

Cashier, Chipotle, August 2014-June 2015

Norcross, GA

• Operated cash register, collected payments and provided accurate change.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

• Billing, Scheduling, Receptionist, Filing

• Billing

• Filing

• Receptionist

• Scheduling

• Problem-solving abilities

• Retail sales customer service

• Customer relations

EDUCATION AND TRAINING

High School Diploma

Norcross High School, Norcross GA May 2015

Unemployed from 2019-2022 due to pandemic - mom to a baby, full time mom during this time frame

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