Security Officer Customer Service
Resume:
Kenisha L. Henricy
**** * ***** ** * Apt. ***
North Lauderdale, FL 33068
*******.*******@*****.***
Work Experience
December 2020 – February 2021 Fedex Ground Pompano Beach, FL
Package Handler
Responsible for pulling packages off the belt according to number placement.
Lift, pull, and push packages as needed, sometimes packages are over 100lbs.
Scan packages with the scanner if no inventory sort sticker is on the box.
Remake labels for packages that has either been damaged, or unreadable by the scanner.
Update customers information in the computer if anything has been change during the process after package has been shipped.
March 2020 – June 2020 Shipmonk Fort Lauderdale, FL
Warehouse Associate
Responsible for pulling items / packing orders.
Use devices to pull up to 30 orders at a time and carry over to the packing station.
Update item inventory on the computer.
Update order information on the computer.
February 2019 - February 2020 Cambridge Security Fort Lauderdale, FL
Security Officer
Patrol various sites.
Observe and report.
Deterrence
February 2018 - August 2018 G4S Secure Solutions Fort Lauderdale, FL
Security Officer
Observes and report.
Deterrence
Provide customer service to customers throughout varies facilities.
August 2016 – July 2017 Platinum Group Security Pembroke Pines, FL
Security Officer/ Lieutenant
Secure premises and personnel by patrolling 19 subdivisions.
Prevents losses and damage by reporting irregularities, informing violators of policy and procedures, restraining trespassers.
Enforcing violations throughout the night.
Assist gatehouse officers as needed.
June 2016 – January 2017 LHS IP Networks Inc. Hollywood, FL
Customer Service Dispatcher
Answer high volume of emails and incoming calls.
Assist customers in finding a locksmith technician in their area, and for reasonable prices.
August 2015 – June 2016 Wal-Mart Supercenter Miami Gardens, FL
Personal Shopper/ Data Entry/ Cashier / Stocker
Assisting customers throughout the store.
Entering customer information on computer and hand held.
October 2014 – September 2015 Taco Bell North Miami Beach, FL
Cashier/ Cook
Prep food before and after each shift.
Clean lobby every 15-20 minutes.
Provide excellent customer service skills at a fast pace.
Skills
Active listening
Ability to multi-task
Problem resolution abilities
Bilingual (English & Creole)
Act with urgency
Education
August 2017 – Present Broward Community College Davie, FL
Major: Health Science
June 2015 Maverick’s High North Miami Beach, FL
High School Diploma
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