Customer Service representative

Tiffany M Hnat

**** ******** ***** *****: 312-***-****

Plainfield, Illinois 60586 Email: ***********@*****.***

EDUCATION

Reavis High School

****-****

High School Dipolma

EMPLOYMENT

Sleepy’s

91 North Pinnacle

Romeoville, Illinois 60446

1-516-***-****

Job Title: Driver Check in Associate

• Escort Driver’s to unloading docks

• Verify items being unloaded cross referencing from 2 reports per truck

Ex: Returns, No Homes, Customer Reschedules

• Scan and Print New product labels with correct codes

• Closed Orders and Investigated Orders when needed in Oracle/Siesta

• Work hand in hand with Transportation Department

• Worked in Quality Assurance Department

Checked items based on codes, sanitized, re-bagged, relocated to new areas of warehouse.

• Cycle Counting: Scanning items within the warehouse to coordinate with Inventory Counts

Can operate a Cherry Picker, Tugger, and Forklift

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Hostess Brands Corporation, Hodgkins, Illinois

May 2003 to June 2012

Job Title: Route Accounting/Order Desk

Balance cash and submit journal entries

Verify driver invoice totals to companies pricing

Research route discrepancies

Record cash discrepancies via use of correction letters

File route settlement packages daily

Promoted to Order Desk Clerk

Order Desk receives and processes orders by phone and email

Provide price quotations and check inventory for product availability

Provide delivery dates and verify prices to customers

Prepare and maintain sales order master files and customer lists via Microsoft Excel

Makes routine decisions according to company policies and guidelines

Acts as relief for Computer room, data entry clerks and cashiering

E.Formella & Sons, Countryside, Illinois

January 1997 to April 2003

Job Title: Office Clerk/ Packer Stocker

Take orders from customers, make invoices, and order products

Manually packed and stocked Authentic Italian Specialty Foods

COMPUTER SKILLS

Software

· Microsoft Word

· Microsoft Excel

· Microsoft Outlook

· Red Prairie Software

· Oracle Software

· Siesta

· RDT Scan Gun

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