Human Resources Customer Service

Lisa McCann

(***) ***- ****

***********@*****.***

My main goal is to be helpful in

whatever situation a patient or

client find themselves in.

“Thanks for all of your help.

Where would we be without you?

Oh yeah, unemployed.”

Graduate student

“Your commitment to customer

service and sense of care definitely

comes through.

Youth Clinic client

“I’ve never seen a department that

does a better job of tracking their

undergraduate students….”

Pre- veterinary Advisor

Center for Life Sciences

“Your department has the best

advisor in the College.”

Human Resources Director

College of Veterinary Medicine

Biomedical Sciences

Professional Profile—Information Expert

• Establishes a warm and welcoming atmosphere to

patients and their families at the Fort Collins Youth Clinic. Collects insurance and other relevant information while offering excellent customer service and teamwork. Extensive knowledge of issues related to data collection and privacy via FERPA, HIPAA and confidentiality

• Served as academic advisor to over 2000 students in the microbiology major from 1999 through 2022

• Lifelong learner with an appreciation for diversity; extensive coursework in Education, English,

Anthropology and ethnic studies

• Extensive experience with program management,

recruiting, event planning and all things

administration/office related, from reception to

conference budget concerns and personnel searches

Education, Honors, & Awards

MA, English, Emphasis in Communication Development Colorado State University, Fort Collins, Colorado. (Fall 2003) BA, Liberal Arts, Emphasis in Arts and Humanities (English Minor), Magna Cum Laude

Colorado State University, Fort Collins, Colorado Spring 1997 Jack Cermak award for outstanding advising, 2015

College Outstanding Employee Service Award

College of Veterinary Medicine and Biomedical Sciences, 2006 Employment

• Front Desk Staff, Youth Clinic, Fort

Collins/Loveland, 2024

• Advisor, Microbiology/Infectious Disease at Colorado State

• Instructor, English Composition, (ENG090, ENG121, ENG122) 2016- 2017

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