Medical Assistant Customer Service
Resume:
Alicia Howlett
Victorville, CA *****
**************@*****.***
Work Experience
Medical Assistant
Cucamonga Valley Medical Group-Rancho Cucamonga, CA July 2022 to Present
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Scheduled appointments for patients, coordinating with other departments as needed
• Managed patient medical records by accurately documenting information in electronic health record systems
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Collaborated with insurance companies to verify coverage eligibility for patients' medical services
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
• Contributed to a positive work environment through effective communication with colleagues
• Maintained a clean and organized work area to ensure safety and efficiency in daily operations Medical Assistant
Platinum digestion-Rancho Cucamonga, CA
January 2020 to January 2022
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Scheduled appointments for patients, coordinating with other departments as needed
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Educated patients on medication instructions, post-treatment care, and preventive measures
• Coordinated referrals to specialists or other healthcare providers based on physician recommendations
• Collaborated with insurance companies to verify coverage eligibility for patients' medical services
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Contributed to a positive work environment through effective communication with colleagues Picker/Packer
Amazon Warehouse-Eastvale, CA
January 2018 to July 2019
Education
College in Medical Assisting
American Career College-Ontario
July 2019 to July 2020
Skills
• Medical Scheduling
• Patient Care
• Vital Signs
• Medical Office Experience
• Insurance Verification
Certifications and Licenses
CPR Certification
BLS Certification
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