Customer Service High School

Yaxijania L. Quiroz Acosta

Phoenix, Arizona

623-***-****

**********@*****.***

Summary

Experienced in customer service for more than a year. Highly organized, self-motivated, and

proficient with computers. Fluently speaking both English and Spanish.

Education

e High School Diploma (Copper Canyon High School Class of 2021)

e Estrella Mountain Community College (1 year)

e Completed a 3 month fast-paced program: Dental Assistant Academy in May 2023

(Received certificate)

-Learned about the tooth numbering and surfaces, clinic rules and attendance,

sanitation, setting up patients room, etc.

Skills

¢ Organization

e Strong communication

e Multi-tasking

e Problem solving

e Providing friendly, prompt customer service

e Making payments

e Answering phone/emails

Work Experience

Warehouse employer at PepsiCo

- Worked at packing bottled drinks and kept track of how many were completed a day.

Cashier/Cook at Tacos & Quesabirrias Sinaloa

- Take orders and answer questions on menu items, prepare and ring up food items as

well as stocking material and cleaning while developing customer service and

multitasking skills.

- Optimized workflow by maintaining a clean and organized work space

- Accurately managing cash flow operations.

MJ Transportation Services (Third-party MVD for CDLs)

- Helped customers’ open up their companies (LLC and EIN’s)

- Made credit/debit card payments for customers both walk-ins and by phone

- Reported customers’ quarterly taxes and kept track of states they ran

- Made phone calls and emails reminding customers amount on reports to MVD and to

IRS before due dates to avoid penalties and late fees

- Answered phone calls and emails regarding clients questions or concerns

- Kept office well organized and had everything maintained and filed correctly placed

with company names

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