Customer Service Amazon Dsp
Resume:
**** ***** *** . *** *******, United
States, ****6
***************@*****.***
TYREN HANKTON
PROFESSIONAL SUMMARY
Diligent Houseman with over 7 years of diverse experience in the hospitality and service industries, including significant roles at Amazon DSP, Ace Parking, and various prestigious hotels. Demonstrated expertise in enhancing operational efficiency, customer satisfaction, and team productivity through innovative strategies and a strong work ethic Possesses a comprehensive skill set encompassing leadership, customer service, communication, and critical thinking aiming to leverage these abilities in a dynamic new role.
EMPLOYMENT HISTORY
May 2024 - Present
Order Selector, Sysco New Orleans
●Pellet Jack
●Picking batches
●Wrapping
Feb 2021 - JAN 2024
Delivery Driver, Amazon DSP, New orleans
● Managed on-time deliveries in a fast-paced environment
● Reduced delivery errors by 20% through innovative route planning
● Enhanced customer satisfaction by providing excellent service
● Resolved logistical challenges to ensure seamless operations
● Contributed to Amazon DSP's growth by maintaining a 98% delivery success rate
MAR 2020 - FEB 2022
Valet Captain, Ace Parking, Le Meridian
● Led a team of valets, ensuring efficient and customer-focused service.
● Implemented innovative parking strategies, improving space utilization by 15%.
● Reduced customer complaints by 20% through effective problem-solving and communication.
● Enhanced team collaboration, resulting in a 10% increase in overall productivity.
● Boosted customer satisfaction by 25%, driving business growth.
Dec 2019 - Mar 2020
Temp service, Off shore
●Assisting
Dec 2018 - April 2019
Temp Service, construction
●Assisting
●Clean up
MAR 2017 - NOV 2019
Houseman, Temp service, Eliza Jane
● Ensured impeccable cleanliness and orderliness of all hotel areas
● Reduced maintenance requests by 15% through proactive identification and resolution of issues
● Mastered use of industrial cleaning equipment and environmentally friendly cleaning solutions
● Collaboratively worked with housekeeping team to improve overall guest satisfaction by 20%
● Contributed to the hotel's reputation for excellence in hospitality and service
● Eager to dive into challenges, bringing a proactive attitude and a thirst for knowledge to every task.
EDUCATION
2011 - 2018 Diploma
High School, Sophie B. Wright, New Orleans
SKILLS
customer service
Great work cunnio
Team Player
Communication
Adaptability
Attention to Detail
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