Permit Technician Customer Service

Susan Hunt

Permit Technician

Redlands, CA ***** 714-***-****

******************@*****.***

Work Experience

Permit Technician Temporary Contract position Feb 2023 - May 2023 City of Banning Banning

Procesz building permits for construction,electrical, mechanical and plumbing

● Serves as initial point of contact for the Building Department to include walk-in and phone customers.

● Answers general questions regarding services, permitting, processes, and procedures provided by the Building Department. ● Processes and schedules inspection requests and coordinates with Building Official

● Processes permit applications for commercial and residential building permit

Material Handler Seasonal position Oct 2020 - Dec 2020 Kohls Distribution Center San Bernardino

Maintains inventory by identifying, labeling, and keeping materials and supplies in stock, recording location of inventory, and reporting shortages. Locates materials and supplies by pulling and verifying materials and supplies listed on production orders.

Receive and process merchandise, including picking, packing, preparing, shipping orders and returns and loading and unloading trailers Input data to prepare reports Provide high-quality internal and external customer service, including communicating with vendors, associates and locations to resolve disputes and review compliance To promote a safe work environment,

Census Enumerator Jul 2020 - Sep 2020

United States Census Bureau San Bernardino

Responsibilities include talking with citizens at their homes, asking questions about an individual’s demographic and economic status, and submitting data to help build comprehensive records for lawmakers.

Explain the objectives of surveys and their procedures to people who are to be interviewed Interpret interview questions to assist people in understanding them and providing eloquent answers Assist people in filling out survey forms and explain items on survey forms Double-check

information on survey forms or information pads to ensure the accuracy of information Identify and report any issues that may arise while attempting to obtain valid data

Permit Technician Apr 2013 - Apr 2019

City of Ontario Ontario CA

Process permits for the Public Works department for all new and repair work completed in the public right of way.. Provide information to the public

● Provides customer service and information regarding permit procedures and policies to the public over the counter and by telephone.

● Receives and processes permit applications and forms; calculates and collects fees, and issues permits in accordance with established procedures.

● Explains plan review corrections to architects, engineers and contractors and provides information in response to code-related inquiries.

● Coordinates permit activities with inspectors

Permit Technician Sep 2005 - Nov 2013

City of San Bernardino San Bernardino

Responds to requests from members of the public at the front counter in person and by telephone; provides routine information to the public including, but not limited to, land use requirements, building code requirements, zoning verification, development standards,

Performs routine plan review of projects for compliance with City codes, requirements or conditions of approval.

● Maintains departmental records; performs research of property-based information and code require - ments; collects and tabulates data and prepares reports.

● Prepares written communications and notices.

● Logs in and processes development applications and plans submitted for review; calculates, collects and receipts applicable fees; issues various types of engineering, planning or

Education

San Bernardino Valley College Sep 2017 - Jun 2021

Associate Human Services

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