Technical Support Desktop
Resume:
LEXTON DRAKE LEWIS
SLC, Utah 84118
SUMMARY
I am seeking a position in Technical Support where my knowledge of computers can be utilized in assisting with various technology related issues. I am dedicated to the goal of forging a meaningful career and have the ambition and drive to succeed in any technology based environment. I am interested in obtaining a position with a company that will allow me to learn and grow as I acquire various IT related skills and certifications.
HIGHLIGHTS
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support
Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
Backing up and restoring user data, settings and associated systems administration activities
Assist Service Desk/Remote Desktop Support teams
Assist on Incident and Problem management activities
Taking ownership of issues through to resolution on all appropriate requests
Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
Recommends and/or performs upgrades on systems to ensure longevity
Works with procurement staff to purchase hardware and software
Be available for On call support during afterhours as and when necessary
Adhere to ticket response and resolution SLA’s as agreed upon with the customer
FREELANCE 2017- CURRENT
Computer repair including the installation of motherboards, processors, RAM, graphics cards
Proficient in PC and printer hardware and software installation and maintenance
Experience in configuring, router, and switches
Skilled in optimizing Windows operating systems including registry modification
EDUCATION
High School Diploma
Salt Lake City, Utah
Class of 2017
CERTIFICATIONS
Comp TIA A+ Certified
Lexton D. Lewis
6397 S Clover Creek Lane
SLC, Utah 84118
Dear Hiring Manager:
Please accept this letter and the attached resume as an indication of my sincere interest in your current open position. I am confident my abilities align well with the qualifications you are seeking and I am certain I would make a valuable addition to your company.
Thank you for your attention, time and consideration, and don't hesitate to contact me if you need additional information.
Sincerely,
Lexton D. Lewis
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