Customer Service Call Center

Objective: I am currently seeking a full-time position in which I can use my recently acquired computer skills. My strong customer service skills and outgoing personality would make me a great candidate in the office setting.

Skills and Abilities:

●Keyboarding Speed/Accuracy

●Word & Excel 2019

●Strong customer skills

●Conflict Resolution

●Call Center Experience

●Works well with a team

●Goal Orientated

●Strong attention to detail

●Consistently meets deadlines

●Quality assurance experience

●Hardworking

●Driven

●Use of handheld scanners

●Worked with multi-line phones, call forwarding

Education:

Avivo Institute of Career and Technical Education, St. Cloud, MN

Office Support Specialist Training Program– 156 hrs.

Microsoft Office Word, Excel, PowerPoint, Access, and Outlook; Windows Operating Systems; Effective Communication; Customer Service Program Certificate Received 2021

Oregon State University, Corvallis, Oregon

Radio and Television Production Bachelor’s Degree

Sociology and Juvenile Delinquency Bachelor’s Degree

Work Experience

Alois Staffing

IWCO Direct - Little Falls, Mn 12/2/19 - 01/30/20

■Worked in a warehouse running multiple bindery machines, and ensuring products met client specifications. Prepared products for shipping by palletizing and making sure they were in order according to client specifications

Pro Staff

Big Rock Sporting Goods - St. Cloud Mn. 10/18/19 - 11/20/19

■Worked in a warehouse picking and packing products for client orders. Used a handheld scanner to locate and log products for orders

Masterson Staffing

Blue Stem - St. Cloud Mn 9/16-10/11/19

■Prepared merchandise for shipping, verifying, boxing, and labeling in a fast-paced environment

Speedy Delivery

St. Cloud Mn. 11/10-11/21/17

Aerotech Staffing

Bondhus Corporation - Monticello Mn. 9/4/17 - 10/24/17

Masterson Staffing

LSC Communications -Osseo, Mn. 4/17 - 5/17

Aeroplex

- Monticello, Mn. 3/17 - 4/17

Skybridge - Greenfield, Mn 8/2016 - 10/2016

Amazon Fulfillment Center

Shakopee, Mn. 11/15/2016- 03/10/17

Menards

Buffalo, Minnesota 10/3/2015 - 12/20/15

Robert Half

St. Cloud Medical Collections - St Cloud, Mn 01/15/15 - 04/03/15

WSI - Monticello, Mn 04/10/15 - 6/23/15

Capital One Bank - Claims Intake Specialist-Fraud/Dispute

St. Cloud, Mn 5/12/14 - 12/3/1

Green Tree Servicing - Mortgage Collector

Rapid City SD/ Mendota Heights Mn 2/24/12 - 7/24/13

Midland Credit Management - Recovery, Arbitration, Core Collector

Phoenix, Az/ St Cloud Mn. 3/2/98 - 2/24/11

Awards: All Stars 2001 and Hall of Fame 2004 (1st admitted to Hall of Fame)

Additional Employers

●1996-1998 - Insurance Biller Coder, Collector, Scottsdale Medical Imaging, Scottsdale Az

●1994-1996 - Medical Case Manager/Safety Inspector- HB Zachary Clover, VA, and Houston Tx

●1993-1994 - Outside Sale, Copywriter, Voice Work- Fox 99.9 Chase City, VA

●1992-1993 - Manager-Marketing Director Tom Donahue Show (All Talk Radio) Jacksonville, Fl

●1989-1992 - Dental Office Manager-Dr Marvin Kochs D.D.S Ashland, Oregon

●1980-1989 - Medical Insurance Biller, claims processor, collector, Kaiser Permanente

● Portland, Or, ***Co Chairman 1987 1988 Chairman Finance Division Fundraiser

Military

●USMC OCS Officer Candidate School, Quantico Va. - Honorable Medical Discharge 1978-80

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