Customer Service Technical Support

Skills

Empathy., Clear Communication Skills, Taking Responsibility, Effective Listening, Ability to Use Positive Language, Adaptability, Patience, Troubleshooting, Time Management, Team Building, Teamwork, Computer Literacy, Sales Experience, Marketing, Retention skills, JavaScript, Microsoft Powerpoint, Customer service, Communication skills Experience

Sales Associate

Butterball Llc • Mount Olive, NC

09/2023 - 06/2024

Monitoring performance of marketing campaigns.

Conducting market research with target audiences.

Prioritization and spend of marketing budget.

Build brand awareness.

Social Media Management.

Manage promotional activities.

Composing marketing emails.

Analyze campaigns

Collaborating with a marketing agency.

Technical Support

Sitel Corporate • Miami, FL

06/2020 - 04/2021

Handling customer technical support cases through phone and email submission Updating the company website with tech tips and brief documents Evaluating system potential through assessing compatibility of new programs with existing programs Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations

Maintaining system functionality by testing computer components Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action

Maintain client confidence by keeping their information confidential Preparing reference material for users by drafting operation instructions Customer Representative

Great Virtual Works • Fort Lauderdale, FL

02/2018 - 12/2019

Respond promptly to customer inquiries and concerns via phone, emails, or chat Resolve customer issues and complaints effectively and efficiently Manage high volumes of inbound and outbound calls

Christopher Robinson

**************@*****.*** / 347-***-**** / Dudley, NC Maintain accurate records of customer interactions and transactions Provide up-to-date product and service information to customers Upsell products and services to customers when appropriate Escalate customer issues to the appropriate department or manager as needed Collaborate with other departments to resolve customer issues and concerns Maintain a positive and professional attitude at all times Continuously improve your knowledge of products and services Meet or exceed performance targets, such as call volume and resolution time Adapt to new technologies and processes as they are implemented Participate in training and development programs to improve customer service skills and knowledge Contribute to team goals and initiatives to improve customer satisfaction and retention Provide feedback to management on customer issues, concerns, and trends. Education

Art and Technology

Southern Wayne Highschool • DUDLEY, NC

02/2006

Diploma,

Languages

English, Spanish

Certificates

Word of Faith Bible school WOFBI, Cisco Certified Network Associate Certification CCNA, CompTIA Network+ Certification CompTia

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