Customer Service Client
Resume:
Abeni Osborne
************@*****.***
Professional Summary
A dedicated and highly-motivated individual with the ability to function successfully as part of a team as well as independently. Quickly learn policies, job procedures and immediately use knowledge to impact job performance. Reliable, confident and willing to do what is needed to meet and exceed established goals. Extremely passionate and possesses a great personality to drive client service excellence. Exceptional time management and multitasking ability. Excellent Customer Service and communication skills. Motivated to learn, grow and excel. Always open to learning new things.
EDUCATION
Teachers Preparatory School- Brooklyn,NY
High School Diploma: 08/2019
CUNY York College - Queens, NY
Bachelor of Arts: Interdisciplinary Studies: 06/2023 Minor in Special Education:06/2023
Skills
● Organizing
● Create a safe learning and working environment
● Encouraging Participation and Inclusivity
● Good communication
● Monitoring and supervising learning and work environment.
● Leadership
Work History
Anisah summer Lessons- Plaisance, Guyana
Assistant 06/2013-08/2013
● Help teachers implement day-day activities.
● Supervise and monitor day-day activity.
● Help prepare weekly activities.
● Handout whatever materials that were needed for the activity of the day.
● Help with handing out snacks and lunch to students.
● Help in organizing the end of summer party for students.
● Check homework and prepare homework for the day. Island Pot Restaurant- Brooklyn, NY
Cashier and server - 02/2020-03/2020
● Work register from time to time- processing and receiving payments and issuing receipts to customers.
● Greet customers and take and serve orders .
● Communicate orders with kitchen staff.
● Handle guest complaints and concerns ensuring customer satisfaction.
● Stock and refill the fridge with beverages.
● Maintain cleanliness of restaurant counters,table and floor.
● Take over the phone orders and prepare orders for pick up. MV Kiddie town DayCare - Brooklyn, NY
Teacher Assistant, 08/2020 to 01/2021
● Supervise and monitor students online zoom class
● Ensure student were prepared for zoom class
● Ensure that students were logged into zoom at the appropriate time of scheduled classes.
● Help students with homework and check homework that were taken home over the weekend.
● Help students with appropriate materials that the teacher may require for a zoom lesson.
● Maintain communication with teacher and parent about class activities or homework.
● Keep classrooms clean, neat and properly sanitized. Children's Palace Daycare Center - Brooklyn, NY
Floater, 01/2020-01/2020
Teachers assistant, 08/2020 to 09/2022
● Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
● Handed out classroom materials, like pencils, paper and crayons.
● Instruct children in health and personal habits such as eating, resting, and toilet habits.
● Worked with lead teacher to monitor class schedule and take attendance
● Help with homework and school project in after school program
● Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.
● Observe and monitor children's activities ranging from educational to recreational events Allstar children’s center
Floater and teachers assistant, 10/22-05/23
● Help lead teacher to Implementing and following lesson plan
● Adhere to individual infant schedules(feeding,diapering and napping)
● Ensure compliances with Ocfs regulations and daycare policies
● Create and develop strong child and parent relationships
● Maintain communication with parents(ex: informing parents on if child may be sick and needs to be picked up or answer questions that parent may have about child throughout the day especially if new to daycare and post day to day activities of child through procare)
● Ensure the classroom is clean and safe for children.
● Kept records on individual children, including daily health checks, daily report sheets which included meals served, diaper change and napping. Infants Lead teacher, 05/23-09/23
● Implement and following lesson plan/curriculum
● Adhere to individual infant schedules(feeding,diapering and napping)
● Ensure compliances with Ocfs regulations and daycare policies
● Create and develop strong child and parent relationships
● Maintain communication with parents(ex: informing parents on if child may be sick and needs to be picked up or answer questions that parent may have about child throughout the day especially if new to daycare and post day to day activities of child through procare)
● Ensure the classroom is clean and safe for children.
● Kept records on individual children, including daily health checks, daily report sheets which included meals served, diaper change and napping. Toddlers lead teacher, 09/2023- present
● Prepare, implement and follow lesson plans/curriculum.
● Adhere to day to day schedules(story time,circle time,diapering etc)
● Ensure compliances with Ocfs regulations and daycare policies
● Create and develop strong child and parent relationships
● Maintain communication with parents(ex: informing parents on if child may be sick and needs to be picked up or answer questions that parent may have about child throughout the day especially if new to daycare and post day to day activities of child through procare)
● Ensure the classroom is clean and safe for children.
● Kept records on individual children, including daily health checks, daily report sheets which included time of meal that was served, diaper change, napping and activity that was done throughout the day.
● Coordinate parent-teacher conference.
Certifications
• Mandated Reporter Training - February 2021-2023
• CPR Training - October 2021-2023
Contact this candidate