Project Management Payroll Specialist

Lattrice Bush

**** ********* ****, ******* ****, IL 62040 • 314-***-**** • ************@*****.***

Professional Summary

Over 15 years Administrative / Payroll Specialist support

** ***** ******* **nagement, managing multi-state payroll projects, ensuring compliance, and improving processes.

Skilled in handling exempt and non-exempt employee payroll, training, and implementation support.

Work History

Sr Tech Business Manager, 12/2014 to 05/2024 AT&T Services, Inc St. Louis, MO

Project Management - Led the implementation of a new time reporting system, analyzing data, writing business requirements, and conducting motion-study for field reporting employees

Process Improvement - Redesigned paystubs to ensure compliance with state laws, reducing litigation costs and improving employee satisfaction. Wrote business requirements for internal payroll tools as needed

Training and Support - Developed training documentation and facilitated training for Payroll Office employee support staff on new payroll conversion releases

Support SAP to Infor time reporting and Workday payroll/HR platform conversions

Business Manager IT, 12/2010 to 12/2014 AT&T Services, Inc St. Louis, MO

Subject Matter Expertise - Served as a time and disability expert on the Corporate Initiatives team, handling projects that impacted all of AT&T

Process Analysis - Analyzed data and documented business requirements for the new time reporting system, considering labor contract and departmental policy impacts

Compliance - Ensured compliance with state laws by redesigning paystubs, reducing mitigation costs due to lawsuits

Training and Support - Developed and delivered training materials for employees on the new paystub, and new payroll company mergers/acquisitions, providing ongoing support as a subject matter expert.

Associate Manager, 01/2000 to 12/2010 SBC Services Inc St. Louis, MO

Process Analysis - Analyzed workflows, interpreted business and contract rules, and documented new processes for AT&T contracts as part of payroll mergers/acquisitions

Cross-Functional Support - Aided other payroll units in resolving time-related issues

Escalation Management - Handled payroll escalation calls for the Associate Director, Business Managers, and Executive level

Research and Analysis - Conducted research on complex issues, providing written explanations and spreadsheet preparation

Subject Matter Expertise - Served as a Subject Matter Expert for HROneStop Payroll Customer Care, providing ongoing training support. Facilitated payroll new GTR

Customer Support – provided daily telephone support for gross pay, disability claims, errors, and disability vendor inquiries.

Payroll Time Administrator, 05/1999 to 01/2000 Adecco Employment Services St. Louis, MO

System Conversion - Supported the conversion of the Southwest Region to a new SAP Payroll System at Southwestern Bell Telephone Co.

Error Resolution - Handled error resolution for assigned time reporters in the Southwest and West Regions

Customer Support - Provided daily telephone support for field users including online training and paycheck calculations.

Identified system errors in pay received compared to applicable contract pay rules

Skills

Management Business Continuity Planning Contingency Planning External & Legislative Affairs Communication Labor Relations Workday Infor SAP HRP Time Management Payroll Processing Confidentiality Attention to Detail Organizational Skills Data Entry Problem-Solving Payroll Laws

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