Human Resources Office Manager

DUKE FERRERO-PHAM

**** **** ******, *** *****, CA 92116 * 619-***-**** * *********@*****.***

Profile

Benefits Coordinator and Office Manager offering versatile management skills, executive leadership, with attention and detail to benefits administration and customer service. Strong planner and problem solver, who readily adapts to change, exceeds expectations, and works independently and/or as a team player. Career oriented professional utilizing my extensive experience and educational background. Qualifications

Management of Human Resources, Employee Benefits, Payroll, and Office Administration

Prepare, process, and conduct new hire orientation, onboarding, training, and supervision

Experience in Workers’ Compensation, Professional Liability, and Health Insurance benefits

Coordinator and administrator of multifunctional office, staff, and business

Professional, diligent, detailed and goal-oriented Benefits Coordinator and Office Manager

People-oriented professional, with a courteous and customer-focused attitude

Excellent technical, organizational, and interpersonal communication skills

Resolves to achieve goals and maintain high levels of efficiency and productivity

Proficient in Microsoft Office Suite; including Word, Excel, PowerPoint and Outlook

Proficient in Google Workspace; including Docs, Forms, Sheets, Sites, and Gmail Professional Experience

Office Manager 06/2012 - 04/2024

Hillcrest ACE Hardware, San Diego, CA

Management of human resources, payroll, employee benefits, risk analysis, and office administration; as well as accounting, inventory, information technology, and customer service in a retail environment.

Client Services Manager 10/2009 - 05/2012

Ferrero Insurance Services, San Diego, CA

Review, audit, and report accurate data and timely insurance benefits, with attention and detail to customer service, accounting, claims processing, and office administration. Senior Claims Examiner 01/2004 - 09/2009

ATI Staffing Solutions, San Diego, CA

Analyze and manage all aspects of workers’ compensation benefits, investigate insurance claims, risk analysis and compensability, ensure proper administration of benefits, and resolution of claims for self-insured employers and third-party administrators.

Education

International Association of Professions Career College, San Diego, CA Human Resources Consultant Certification

San Francisco State University, San Francisco, CA

Bachelor of Arts in English: Creative Writing

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