Service Representative Customer

Jacqueline D. Patterson

Canton, MS

601-***-****

*************@*****.***

Objective

Dedicated and experienced

professional seeking a position as a

Customer Service Representative

where I can leverage my exceptional

interpersonal and communication

skills to resolve customer issues and

foster positive relationships between

customers and the company.

Key Qualifications

- Creative problem-solving

- Empathy

- Senior Support Technical Advisor

- iOS Technical and Hardware Support

- Calm under pressure

- Optimistic team player

- Dispatcher

Work Experience

Teleperformance

**Senior Support Advisor**

_February 2021 - March 2023_

- Provided technical support for

computer systems, addressing a wide

range of technical issues.

- Managed vendor relationships and

participated in technology planning

and budgeting.

- Led team meetings and created

content to enhance team

performance.

- Maintained professionalism and

courtesy while resolving customer

issues, achieving high satisfaction

ratings.

- Utilized diagnostic tools to identify

and resolve technical issues

effectively.

- Set up and troubleshot PCs, Apple

desktops, laptops, and mobile

devices.

Junkyard Speedway Race Track

**Track Coordinate Manager & Control

Tower Coordinator**

_March 2017 - Present_

- Developed race formats and

managed racer statistics using

Microsoft Excel.

- Controlled computerized traffic

signals and ensured safety measures

on the motocross and go-kart tracks.

- Communicated critical information to

drivers during races, ensuring

participant safety.

Bells Educare and Preschool

**Pre-K Teacher**

_March 2016 - 2020_

- Managed daily operations, ensuring

children were signed in and out with

approved adults.

- Served as the main contact for

parents and professionals, maintaining

updated emergency contact

information.

- Performed administrative tasks

including managing communications

and maintaining records.

Sander’s Cleaning Service

**Office Manager**

_January 2015 - 2017

- Handled incoming and outgoing

customer calls, scheduling cleaning

appointments.

- Resolved customer complaints

professionally and maintained a

positive team environment.

- Trained cleaning staff on technology

and ensured compliance with safety

standards.

Sweet Toothe Southern Catering

**Owner**

_March 2014 - Present

- Created and managed event

contracts, ensuring meal preparation

and delivery met customer

expectations.

- Planned menus and sourced

ingredients, maintaining high

standards of service and cleanliness.

Madison County Detention Center

**Corrections Officer**

_October 2003 - March 2005_

- Monitored inmate behavior and

maintained order in various settings.

- Processed arrestees and contributed

to the security of the facility.

- Developed effective working

relationships with staff to enhance

facility operations.

Education

**High School Diploma**

_Velma Jackson High School

References

Available upon request.

Contact this candidate