CEO, Project Manager, Technical Architect

Jerry Jurden

Proven Business & IT Leader

*****.******@****.*** • 469-***-****

**** ***** **, ********, *****, United States

In over a decade as CEO of Champion Pool Service, I developed a breadth of practical, hard-knocks experience in business management, driving consistent annual revenue growth and implementing successful business, operational, and technology solutions to create profitability. I then sold to Gold Medal Pools, after which my strategic leadership fostered a seamless transition of Champion's $1.2 million book of business, ensuring a remarkable 95% retention rate at 6 months. I spearheaded the development of a repeatable new field service revenue stream, generating an additional $1.3 million annually and provided internal project management for a transformational technology stack rollout.

Professional Experience

Gold Medal Pools, Lewisville, Tx

Acquisition Implementation Manager

October 2023 — October 2024

I sold Champion Pool Service to Gold Medal Pools in July, 2024.

●Led the successful transition of Champion's $1.2 million book of business post-acquisition, achieving a previously unheard-of 95% retention rate after 6 months.

●Developed, managed, and transitioned a repeatable process for a new field service revenue opportunity, resulting in a $1.3 million annual revenue increase.

●Provided leadership to an internal team working with Gold Medal's parent Venture Capital company to provide business analysis, operational requirements, and finance expertise toward the implementation a new technology stack including Field Service Management, CRM, Call Center Operations, ETL, mobile, and payment processing.

Champion Pool Service, Plano, Tx

Chief Executive Officer

August 2013 — October 2023

CEO of successful $2.5 million swimming pool maintenance and repair company.

●Managed all aspects of the business, including P&L, sales, marketing, operations, customer service, technology, accounting, payroll, business development, and HR.

●Grew company annual revenue from $250,000 to a peak of $2.5 million in 7 years.

●Drove 25%-35% YOY revenue growth through excellence in customer service, operations, and sales.

●Added two additional lines of business and transitioned from paper-based operations to paperless SaaS operations.

Trend Personnel, Inc, Rockwall, Tx

Director of Information Technology

September 2005 — August 2013

Managed all technology assets and processes for a growing HR outsourcing company that made the Inc. 5000 for 4 years in a row.

●Directed technology expansion to support revenue growth from $25 million is revenue in 2005 to $120 million in revenue in 2012.

●Implemented technology initiatives that supported 400% revenue growth while staff grew by only 100%.

●Managed enterprise Saas software, reporting, on-premise client-server infrastructure, network infrastructure, staff and subcontractor management, vendor management, contract management, etc.

●Specific technologies under management included a multi-site Windows XP/Vista/7 client-server environment, Windows server 2003/2008, Exchange, Active Directory, SQL Server 2008, Cisco VPN, SharePoint, hosted payroll and CRM software.

AT&T, Richardson, Tx

Technical Infrastructure Architect / Systems Manager

April 2004 — September 2005

Technical Architect responsible for procuring and managing Unix-based data center infrastructure for long distance billing.

●Assets under management exceeded $150 million and produced over $250 million in billing receivables per month.

●Team oversaw $30-40 million annually in sustaining and enhancing infrastructure projects.

●Managed all levels and organizational areas, including Project/Program Management, DBA, SA, Change Management, Support, Development, SCM, Release Management, Operations, etc.

Pegasus Solutions (Now Cendyn), Dallas, Tx

Systems Manager

January 2002 — April 2004

Shouldered overall accountability for Unix and Windows production systems, including applications, hardware, infrastructure, monitoring, support, processes, availability, and performance.

●Managed teams and resources to meet availability and performance SLA's.

●Directed activities of support groups, including SA, DBA, networking, security, operations, and application support to achieve SLA targets.

●Oversaw change management process and managed changes to production environments.

●Oversaw, recommended, and approved remediation / mitigation activities from unplanned outages; strategic and capacity planning activities necessary to position products for future growth and supportability; and purchases of hardware, software, tools, and infrastructure required to meet service levels.

●Developed recommendations for changes in processes and workflows to close gaps in the support of high-availability applications.

●Tracked and trended service level data and reported on adherence to service levels.

●Directed transition to and implementation activities of new production system.

Pegasus Solutions (Now Cendyn), Dallas, Tx

Manager, Production Support

January 2000 — January 2002

Managed a team of 12+ staff, including three team leads / managers and junior and senior programmer / analysts across multiple product lines on Unix and Windows NT platforms.

●Provided application and system support for 16+ production systems processing in excess of $35 million monthly in commission payments to travel agents and travel websites worldwide.

●Managed annual departmental cost center budget of $1.4 million.

●Handled all staffing requirements, organizational structure, forecasting, hiring, firing, interviews, reviews, etc.

●Created procedures and workflows for both internal and cross-departmental processes.

Exe Technologies (Now Infor Global), Dallas, Tx

Senior Systems Analyst

January 1996 — January 2000

Senior Systems Analyst for large-scale warehouse product used at some of the largest warehouse facilities in the United States, including parts warehouses, large grocery chains, and others. Designed and developed software and database customizations in Informix 4GL and planned and executed new customer go-live projects.

The Software Group (Now Tyler Technologies), Plano, Tx

Programmer / Analyst

January 1992 — January 1996

Programmer / Analyst on appraisal and tax software product. Created design specifications and developed code in Unidata. Performed development and unit testing, data conversions requiring multi-million dollar balancing, on-site installation / deployment, and resolved escalated customer service issues.

Education

BS, Computer Science

Texas A&M University, College Station

Areas of Expertise

● Business Administration

● Accounting & Finance

● Sales & Marketing

● Payroll Management

● Budgeting & Forecasting

● Vendor & Subcontractor Management

● Microsoft Office Suite

● Network Architecture

● Outsourcing

● Development Testing

● Technical Support

● Strategic Management

● Asset Management

● Inventory Control & Warehousing

● Business Development

● Field Service Management

● Production Support

● Customer Relationship Management

● Accounts Payable & Receivable

● Software as a Service

● Extract Transform Load (ETL)

● Windows Servers

● Unix / AIX / HP-Ux

● Systems Analysis

● Technology Strategies

● Change Management

● Contract Management

● Supply Chain

● Information Technology

● Infrastructure Management

● Production Systems

● Income Statements

● Billing Processes

● Microsoft Windows

● Active Directory

● SQL Databases

● Workflows

● Desktop Support

● Release Management

● Capacity Planning

● HR & Benefits

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