Customer Success Program Coordinator
Resume:
O P E R A T I O N S P R O G R A M S P R O J E C T S E V E N T S
***********@*****.***
Grapevine, Texas
IDEAL ROLE
I am looking for my next leadership
position. My ideal role allows me to
learn, drive results, and help others. I
aim to apply my skills in project and
program management, events and
trade shows, sales, finance, operations,
and office management.
Solving Problems
Implementing Solutions
Navigating Complexity
Building Relationships
SKILLS
VOLUNTEERISM
GRACE THERAPEUTIC RIDING CENTER
Helping Others Achieve
2023 - 2024
E2I SOLUTIONS LLC
PROGRAM COORDINATOR
Oversaw customer success and warranty support for
six commercial construction accounts for lighting
projects averaging more than $500K each.
Talented professional with 25+ years of managing offices, operations, programs, projects, events, and sales
enablement. I’ve designed and activated 50 events and trade shows across Texas. I’ve worked in small, medium, and large enterprises with local, regional, and global presence. I’m known for taking on business challenges with diverse stakeholder groups and engaging at all levels where I inspire action, outcomes, and impact. I easily dive into new opportunities, identify areas for improvement, and implement solutions. I enjoy helping others achieve more. My colleagues and friends recognize me for my ability to turn customers into outspoken fans.
ABOUT ME
2018 - 2023
ALLISON AND COMPANY
PROJECT MANAGER
2017 - 2018
STONE & GLAZING CONSULTING
OFFICE MANAGER
Led 100+ revenue-producing and highly technical projects in the commercial and residential lighting industry with responsibility for renovation and new construction projects. Ensured projects were completed on time, within agreed budgets, and aligned to customer expectations.
Managed operations for a leading building envelope testing and remediation business, including fifteen employees. Delivered 50+ projects with project management and accounting services responsibilities. Enabled cost savings, timely completion, and customer satisfaction excellence. RANCH HAND RESCUE
ROCKYTOP THERAPEUTIC RIDING
HOLLI
DAWSEY
WORK EXPERIENCE
Trained horses to support young sex
trafficking survivors.
Managed fundraising & community
activations.
Trained horses to support disabled
children.
G.R.A.C.E.
Led fundraising for the homeless.
2008 - 2016
INTERTEK ARCHITECTURAL TESTING
PROJECT FACILITATOR
Implemented hundreds of projects annually with average revenue of $25K per job. quote, which included initiation, RFP responses, budget management, scoping, cross-selling, account management, and solving problems to exceed customer expectations.
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