Customer Service Quality Assurance

SHEILA SOTO

Dallas, Texas ***** 817-***-**** *********@*****.***

To provide good customer service and continue learning new systems and assure the employer as well as customers are satisfied with the service

Quality Assurance

Job Tracking

Supply Coordination

Client Relations

Customer Service

Multitasking

Scheduling and Planning

Adaptability and Flexibility

Problem Solving

Time Management

Computer Literacy

Quality Control

Attention to Detail

Administrative Support Personnel

Ordering Cleaning Supplies

Task Assignment

Document Control

Call Center

Clerical/Customer Service Staff

Cleaning Supervisor, 01/2019 - 01/2020

Very Clean Services (AAA Insurance)

Supervised 32 people

Ensured employees cleaned properly and timely

Shipping and Receiving, Logistics Customer Service, 01/2012 - 01/2018 Shippers Warehouse

Managed projects in the distribution center

Led up to 50 employees at a time and assisted them with ensuring their tasks were completed on time Assisted task operators and ensured completion

Dispatched drivers

Ensured shipments were properly loaded and products were dropped to their final destination timely Maintained accurate paperwork

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Assisted freight customers and clients regarding their order Created appointments for shipments

Maintained all data in SAP

CUSTOMER SERVICE REPRESENTATIVE, 01/2005 - 01/2011 Direct Energy

Assisted clients on lowering their electricity bills, helped them to spend less money on electricity, enroll new clients, collect payments and contacted other providers in case of disconnection Spanish speaking

Spanish

Native or Bilingual

MICROSOFT EXCEL, MICROSOFT WORD, POWERPOINT, WDLS AS400 Y SAP LANGUAGES

Contact this candidate