Customer Service Call Center
Resume:
Harold L. Catlin
McDonough GA ***52
************@*****.***
Objective
Seeking a position where my customer service, manufacturing, warehouse, and interpersonal skills will be strongly utilized.
Qualifications Summary
●Experience providing customer support in the government call center environment for the General Service Administration supply group.
●Experience with providing office administrative support, answering multiple phone lines, fast problem solver, ability to meet deadlines and efficiently work with others in the department.
●Self-starter, highly motivated, driven, dependable, professional, and a team player
●An unwavering commitment to customer service with the ability to resolve issues and build productive relationships.
●Extremely skilled at using scanners and computer systems in warehouses to pull and move freight.
Work Experience
Ecolab Logistics - August 2022 - October 2024
●Attend daily stand up meetings to discuss assignments
●Utilize a logistics tracking system to load freight to assigned trailers from the shipping department.
●Freight is loaded in a timely but safe manner.
●
DoorDash - Delivery Driver - June 2021 - June 2022
●Drive the vehicle to the restaurant and pick up food items as listed in the work order.
●Check packed orders to ensure completeness and accuracy.
●Handled complaints such as cold food, or late deliveries by following company policies.
●Collect authorization for credit invoices and communicate with managers to have them charged timely.
Harold Catlin Resume - Page 2
Henry County Department of Transportation - October 2016 - June 2021
●Successfully complete school bus training as prescribed by the State and local Board of Education.
●Conduct thorough pre-trip and post-trip inspections of the vehicle and its special equipment.
●Maintain student passenger discipline and the orderly conduct of all student passengers.
●Report all student passenger misbehavior to the proper official no later than the day following the misbehavior by the student passenger.
●Communicate effectively and professionally with school staff, students and the public.
●Complete legible and accurate required reports in the prescribed manner and on a timely basis.
●Perform other duties as assigned.
Randstad Staffing – Customer Service and Forklift Operator: December 2015 - June 2016
●Answered phones, file reports, and provide administrative support to the office manager.
●Pulled orders for shipping to various companies.
●Used forklift to transport, stage and load pallets.
Trends, McDonough Ga -Forklift Operator: April 2015 – December 2015
●Used forklift to transport, stage and load pallets.
●Assisted production team with working production line as needed.
InlinePlastics, McDonough Ga-Forklift Operator: May 2013- March 2015
●Utilized sit-down forklift to pull work orders.
●Utilized sit-down clamp lift to do change over on grade A pallets daily.
●Staged product at the dock location for shipping procedure.
●Utilized sit-down clamp to pull household and commercial appliances to stage for shipping.
Education
Javelin Technical School- Marietta, Ga- October 2002 A ++ and Network Certification
Apex Technical School - Chamblee, Ga- January 1990 Air Conditioning & Refrigeration Repair Certification
References
●Jermaine Doby, Sales, 470-***-****
●Kevin Reynolds, Insurance, 770-***-****
●Carson Dwight Martin, 770-***-****
Contact this candidate