Customer/Repair Service Manager
Resume:
KELLI J. HIRES
Joppa MD 21085 ********@*****.***
SUMMARY OF QUALIFICATIONS
Highly motivated and qualified repair service manager with 22 years of demonstrated experience working in the machinery & distribution industry with an Active Secret Clearance. Maintains competency in technical skills such as; quoting, purchasing, inventory control, customer service, and aftermarket sales. Dependable and versatile while continuously relied upon to fulfill position of increased responsibility in emergencies or planned absences of colleagues. Experience working remotely with little supervision while achieving the same success rate as in the office. Committed to excellence; continually evaluates and improves upon existing processes and procedures to overall increase productivity and proficiency. EDUCATION
Essex Community College – Baltimore, MD (CCBC - Community College of Baltimore) Associates of Arts Degree in Business Administration August 1989 – April 1992
Harford Christian High School—Street, MD
Graduated May 1988
High School Diploma
PROFESSIONAL EXPERIENCE
Stella May Contracting Inc. – White Marsh, Md (Work 40 hour weeks) Title: Gas Admin July 2023 – Present
Conducts work as a General Contractor for BGE. Successfully maintains & manages BGE’s Asset Suites 8 system. (AS8)
Implements and updates closed New Business files on New Business & Gas Meter Spreadsheet.
Responsible for entering and updating Miss Utility New Business Tickets for BGE
Successfully inputs all New Business paving tickets & typed meter tickets into Asset Suites 8 system.
(AS8)
Responsible for entering all New Business notes, as well as delay notes in Asset Suites 8 system. (AS8)
Maintains and files new business meter tickets, paving tickets and gas service sheet on the network drive.
Coordinates and sends daily emails of all closed New Business and New Business meter tickets to BGE and our Gas Team.
Coordinates and sends daily emails of meter log to BGE and our Gas Team
Successfully enters all paving tickets for Abandonment on Asset Suites 8 System. (AS8)
Successfully inputs dispatched meter ticket into BGE MDT system.
Monitors and updates Meter discrepancy BGE sheet with correct meter ticket information. Geiger Pump & Equipment Company – Baltimore MD (Worked 40 to 50 hour weeks) Title: Repair Service Manager –Baltimore Branch June 1999 – January 2020
Responsible for planning, directing, coordinating, and assigning manpower to meet demanding production schedules
Leads & supervises service staff with daily duties and work demands
Analyze inspection reports and procure required manufacturing equipment and parts
Provide in-depth quotations of necessary repairs in order to bring equipment to first class operating condition
Enter purchase orders and provide all necessary documentation to the customer
Facilitates service activities with effective communication and leadership skills
Completion of required manufacturer training programs
Recommend and execute improvements for service and product quality
Ensure product quality guarantee to meet compliance of policies, procedures and systems
Elevates safety and quality issues and promptly initiates remedial actions
Completes and maintains accurate and organized records, documents and reports
Maintains up-to-date knowledge and information about technology and plant management best practices
Geiger Pump & Equipment Company –Baltimore, MD (Worked 40 to 50 hour weeks) Title: Customer Service: Aftermarket Parts & Service Team April 1997 – May 1999
Evaluates cost and provides quotations for aftermarket parts to customers
Reviews customer purchase orders for accuracy and document requirements
Accurately and efficiently enters customer purchase orders utilizing Sage 300 software (ERP/SAP)
Meticulously enter vendor purchase orders in appropriate systems
Provide precise support and collaboration for all inside & outside sales engineers
Provide technical assistance to customers for over 80 Geiger distributed products
Reinforce Customer Relations and empower effective communication skills among company staff members regarding order progress and shipping expectations
Coordinate shipment and order fulfillment with company shipping and receiving staff to exceed customer expectations
Resolve product or shipping issues & expedite correction or adjustment
Collaborate with other team members to ensure order accuracy, timely delivery, & customer satisfaction
Participate in product and company training to continuously enhance on the job knowledge TRAINING & ACHIEVEMENTS
Warren Rupp SandPiper Pump Training –August 2018
ITT Goulds Pump School June 14-17, 2016
Goulds Water Technology School in Turbine Pump – April 3, 2014
Engineered Software Total Pump Training – October 16-18, 2012
Flowserve Mechanical Factory Training – July 2005 EXPERTISE IN THE FOLLOWING APPLICATIONS & WEB SERVICES
Microsoft Office Suite (including Word & Excel)
Microsoft Teams
Microsoft Dynamics 365
Microsoft SharePoint
Sage 300 Software (ERP/SAP)
Smartsheet
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