Customer Service Project Management
Resume:
*****************@*****.******* com Northeast Charlton Washington, DC +1-646-***-****
WORK HISTORY
Supervisor of Customer Service at United States Postal Service 04/2014 - 09/2016 (3 years)
scheduling, and managed payroll for forty (40) letter carriers and clerks. Disseminated
information and fielded complaints to ensure customer satisfaction. Bronx, NY, April 2014- September 2016
Supervisor of Distribution Operations and Platform Operations Managed, mentored, monitored
and evaluated twelve (12) supervisors in four (4) departments, sixty (60) employees, eight (8)
dispatchers, four (4) postal drivers, and twenty-five (25) contract drivers to ensure that
mail was received and dispatched accurately and efficiently. Coordinated package receipt and
delivery, and mitigated acute issues via daily communication with contract owners, airport
dispatchers, and delivery units. Achieved increased production on mail processing
at
03/2004 - 04/2014 (10 years)
EDUCATION
College of New Rochelle
Graduated 1970
Bachelor of Arts in Psychology
SKILLS
Regulatory compliance, year
Data quality, year
Problem solving, year
Data modeling, year
Internal control, year
Budget, year
Change management, year
Audit, year
Six Sigma, year
International finance, year
Internal audit, year
Management consulting, year
Funding, year
Data management, year
Information Technology Infrastructure Library, year Data integrity, year
Project management, year
Organizational structure, year
Marketing, year
Operational Excellence, year
Purchasing, year
Project Management, year
Revenue Stream, year
Microsoft Access, year
Benchmarking, year
Enterprise resource planning, year
Mergers and acquisitions, year
Inventory control, year
Data analysis, year
Consulting, year
Commercial law, year
Marketing strategy, year
Business analysis, year
LANGUAGES
English, Fluent
SOCIAL NETWORKS
Facebook, https://Facebook
Twitter, https://integram
Linkedin, https://www.linkedin.com/vanessa-wiens-496a52304 ABOUT ME
I served in the military
I have a drivers license
I have management experience
I have a security clearance
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